Tell us what you think of this provider.
BEWARE !
If you don’t have a deadline with your requests of Totality/Saxo then you may find that you are satisfied with them.
My experience is VERY different.
There is ZERO duty of care.
What do I mean by that?
If you have an account in one currency, and place a trade that requires a currency-conversion, THERE IS NOTHING ON THEIR TRADING PLATFORM THAT ALERTS YOU TO THE RISK OF HIGH CURRENCY-CONVERSION FEES.
In fact, it’s not mentioned AT ALL on the trade confirmation screen.
Now, any ethical broker would have that built into their platform.
If no broker does, then they’re ALL CROOKS!
Any oversight on behalf of the client is immediately penalised!
Not only that, but when you reach out to their Support for assistance in creating a sub-account in a different currency, it takes FOREVER for them to get around to actioning it.
Then, if you need to transfer existing positions to the new sub-account, even when you appeal for them to treat it with urgency, and they agree, they STILL don’t do it promptly.
I had one of their internal consultants declare to me that when rebranding from Saxo to Totality was complete, ALL staff would be onshore.
That’s a blatant LIE !
Much of the back-end staff are located in South Africa!
Thus the same delays, and the same lack of accountability.
The same poor service exists now as Totality as it did when it was Saxo.
I really don’t understand how this broker achieved the high ranking it did, as my experience with Totality/Saxo has been disastrous!
Totality Review: A Premium Global Broker Built on Saxo’s Legacy
Provider: Totality
Verdict: Since its official rebrand from Saxo Australia in August 2025, Totality (majority-owned by DMA South Africa with Saxo Bank retaining a minority stake) has moved swiftly to integrate new branding, update its digital experience, and reassure clients of continuity. The transformation includes the launch of Totality Core, Totality Edge, and Totality Apex, with a reworked app, website, dashboard and ongoing support under the new name.
Summary
Pricing: Pricing remains competitive for higher-volume or institutional style trades. However, small investors may find fees (commissions / FX conversion / inactivity) somewhat steep compared to lower-cost brokers or apps with simpler fee structures.
Market Access: Very strong. Totality retains wide access to global markets, multi-asset classes (stocks, ETFs, forex, bonds, derivatives etc.), leveraging both Saxo’s infrastructure and DMA’s technology. For traders wanting breadth, this is a major plus.
Platforms & Apps: The newly released apps and portal (Core / Edge / Apex) show modern UI/UX improvements; Edge retains the familiar Saxo-style platform capability. Some polishing still needed (e.g. app speed, learning curve for new users). Overall very good.
Customer Service: Continuity is a strong point, existing custodial arrangements remain, cash & assets secure, same support teams. Some transitional friction reported (login, re-set passwords etc.), but so far well handled. A notch below perfect mainly for those who expect 24/7 premium support for small accounts.
Research & Analysis: Excellent access to market insights and tools, drawing on Saxo’s longstanding research plus new features from DMA’s tech framework. Very useful for experienced traders. Beginners may find the volume of tools overwhelming without guided onboarding.
Pros
- Global, multi-asset market access – excellent for diversification.
- Institutional grade platforms, strong technology backbone.
- Solid custodial and regulatory arrangements; minimal disruption from rebrand.
- Strong research / analysis tools and data feeds.
Cons
- Fee structure may not favour casual or small traders.
- Learning curve for new users with updated apps/platforms.
- Some functions or features may still be in transition (post rebrand).
- Support for smaller investor needs (simple tools, hand-holding) may lag more “consumer-oriented” brokers.
- Pricing (4)
- Market Access (5)
- App & Platform (4)
- Customer Service (4)
- Research & Analysis (4.5)
Overall
4.3- Saxo Australia Rebrands to Totality After DMA Takeover - Please register or sign in to continue. It’s FREE!Please enable JavaScript in your browser to complete this form.Enter Your Email To Register *Choose A Username * & A Password Password *PasswordConfirm PasswordTerms & Privacy *I agree to the terms & conditions and privacy policy.Register Already registered? Login below: Username or E-mail Password Remember Me […]