Starling Bank Reviews
4.9
394 Good Money Guide users have given this provider a review rating of 4.9 out of 5 based on their genuine experience.
Excellent94%
Very good4%
Average0%
Poor0%
Terrible2%

Starling Bank Customer Reviews, News & Offers

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Best Bank

31st October 2024

Best Bank for Everyone.

Probhat

Great banking App

31st October 2024

I love starling bank, it’s so easy to use the app you can see at a glance your up to date balance. You get notified straight away of any spending so you can keep track. I also love the little saving spaces that lets me set aside some of my money for up coming purchases.

Sharon
Verified

Great bank keeps you informed easy to apply for

31st October 2024

This is a great on line bank to deal with. It’s easy to apply for, gives lots of information and advice. I would say it’s also secure, I was a bit spetical at 1st, but after using it, I found it very good.

Fiona Wetton

Fiona Wetton

Spending abroad

31st October 2024

I opened a Starling account specifically to deal with purchases abroad while on a cruise as it allowed for payment in local currencies at a good exchange rate. The cost of purchases is shown in local currency and pounds sterling. The App and its operation is straightforward and any spend is shown as soon as signal permits.

M Johnson
Verified

great to bank with keeps you up to date

30th October 2024

Starling appears to be a stable bank, who keeps clients up to date with what is happening generally in the world of money/fiannce and of course personal safetty with accounts

K Tskani

Simple to use App and First Class Service

30th October 2024

Very happy with my Starling account. The App is very simple to use and the Customer Service is first class.

Gillian Butterworth
Verified

Not so good when you change address. Wont accept details of new address.

30th October 2024

Not good at accepting change of address.

Jim Rodgers

Starling. My personal Bank.

30th October 2024

Starling provides every aspect that a mobile app should provide. Instant receipt of perchances. Totalising how much and what spent and in what category monthly.

Great exchange rates when spending overseas.

All my spending is channelled through my Starling card.

Phillip Spillane

Would highly recommend Starling Bank

30th October 2024

Super easy to manage transactions and keep an eye on what I’m spending and what I’m spending it on. Receive incredibly useful and informative information. Wouldn’t hesitate to recommend.

Michelle Reynolds
Verified

Good value

30th October 2024

Excellent banking and easy to work with.

Norman Dale
Starling Bank: A UK digital bank with modern features and competitive savings
Starling Bank Reviews

Provider: Starling Bank

Verdict: Starling Bank is a UK digital challenger bank offering personal, joint, euro and business accounts. It has no monthly fees, FSCS protection on deposits up to £85,000, and is regulated by the FCA and PRA. Starling is based in London, with its registered Starling Bank address at 2 Finsbury Avenue, London, EC2M 2PP.

Is Starling Bank good?

For most users, yes. Starling Bank offers fee-free banking, competitive savings rates, and an excellent app. Is Starling going bust? No — despite regulatory fines, it remains stable, FSCS-protected, and growing. It’s one of the strongest digital options for personal and business accounts, as long as you are comfortable with app-based banking and don’t need branches.

Pricing & Interest Rates

Starling Bank has built its reputation on transparent pricing and competitive interest rates. Its Easy Saver account currently pays interest on 12-month terms. It has removed interest on standard current accounts from February 2025, reducing returns for customers holding large balances.

There are no monthly account fees, and Starling does not charge extra for spending abroad, using Mastercard’s exchange rate for foreign card payments and ATM withdrawals. These features make it attractive for both domestic and overseas use.

Products & Features

Starling Bank offers a full range of current and savings accounts, plus business and euro accounts. It has budgeting tools like Spaces for ring-fencing money, Bills Manager for setting aside funds, instant transaction notifications, and strong card controls.

Business customers can connect accounting software through the Starling Marketplace and access free UK payments and integrated spending insights.

There is no Starling Bank credit card yet, but its core products are broad and well integrated, giving users strong day-to-day banking functionality.

App & Website

The Starling Bank app is one of the strongest in UK banking. It has a clean design, reliable performance, and highly rated features like cheque imaging, instant alerts, spending categories, savings goals, and card freezing.

The app and online banking platform are regularly updated, and customer reviews praise their stability and ease of use. Starling Bank login is secure and fast, and you can open or close accounts entirely through the app without needing branches.

But website bank account access is limited.

Safety & Reliability

Starling is a licensed UK bank with full FSCS protection and robust security tools like biometric login, fraud monitoring and instant card controls. It has faced scrutiny, with the FCA fining it £29 million in 2024 for “shockingly lax” anti-money laundering controls, which has raised questions about Starling Bank financial struggles and governance, though it remains solvent and operational.

The bank has since pledged to improve compliance systems. While these failings dented its reputation, Starling Bank is safe overall, and is Starling a UK bank? Yes, it is fully regulated and headquartered in London.

Customer Experience

Customer reviews are generally positive, praising fast account opening, helpful in-app chat support, and the absence of fees. Users say it is intuitive to use day-to-day and Starling Bank abroad works well, with no extra charges for foreign spending or ATM withdrawals.

Cash deposits are possible at Post Office branches using a Starling Bank sort code and account number, which answers common questions like how to pay cash into Starling Bank or how to put cash into Starling Bank.

There are occasional complaints about delays resolving complex fraud or disputes, but these are relatively rare.

Pros

  • Excellent mobile banking app
  • No monthly account fees
  • Strong savings interest rates
  • Instant spending notifications
  • FSCS protected up to £85k

Cons

  • No physical bank branches
  • Lost current account interest
  • Past FCA regulatory fine
  • Limited cash deposit options
  • No Starling credit card
  • Pricing & Interest Rates
    (4)
  • Products & Features
    (4)
  • App & Website
    (5)
  • Safety & Reliability
    (4.5)
  • Customer Experience
    (4.5)
Overall
4.4
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