- Experts commend InvestEngine as a leading investment platform for ETFs, highlighting its zero-commission structure and user-friendly interface. They note the platform’s strengths in pricing and ease of use, while mentioning the limited range of asset classes as a drawback.
- Across 1635 user reviews on Good Money Guide, averaging 4.8/5, users frequently praise the platform’s simplicity, low fees, and extensive ETF options. Many appreciate the intuitive app design and the efficiency of the investment process, although some express concerns about customer service response times.
Customer Reviews
Cheap for a reason,….shocking customer service
Although Invest Engine is free for self managed ETF’s, the level of customer service is shocking. It takes weeks to get a reply to your query through your account and even then, they do not fully answer the question. They do not have a phone line to speak to them and if you look on the review sites recently, they are getting really poor customer service reviews. Think carefully before giving them your money as they are cheap for a reason. Thinking about transferring to Trading 212 or some other platform provider. Latest email to them sent 06 June, still no reply to another follow up email. This was from a few questions/ queries I sent them in January 2026 and were never fully answered with email ping pong.
Lee
Simple
Focuses on simple, straightforward ETF investments with no fees.
Easy to invest
Good options for investment.
Excellent
Makes a nice tidy profit.
Decent
App is easy to use. Lots of ETF choice but also lots of info to make that choice, so not overwhelming. Very low fees/charges.
Very granular tracking so easy to make decisions and adjust DIY portfolio.
Large range of preordained funds for those starting out and all based on sensible questions about your circumstances and attitudes.
Easily understood and operate
The platform is simple enough for an average person to use and charges are low having tried others its the one I prefer.
Efficiency
Many options, low charges, clear design
Cost effective
ETFs at low cost. No fees. Platform is user friendly with information on ETFs easily accessible. There were also the quickest at getting HMRC tax refund.
no jargon
straightforward and open
Simple
ETF dealing
Good
Goog collection of ETF
No frills Great Value
Great selection of self selected funds at no trading or account costs
Efficient and inexpensive
The App is easy to use and the costs are low
Convenient
Very easy to use platform, their customer service team responds very quickly, it’s easy to withdraw funds, they are transparent about costs
variety
clear options,variety,low cost
Easy straightforward
Ease of use
Remarkable return
Great return
Fee Free
Fee free platform investing. Easy to use and clean app interface. Helpful supplementary services.
Excellent for ETF investors with wide range of investment options. Way to set up regular savings, rebalance and manage accounts.
Accessible
Allows you to build a diversified portfolio at low cost.
so far so good!
I’m new to the platform so still learning how to use it, however, so far it’s going well! The process for transferring SIPPs And ISAs is easy and customer service has been quick to reply to my queries.
Expert Review & Rating
InvestEngine is one of the best investment platforms for buying ETFs
Provider: InvestEngine
Verdict: InvestEngine is one of the cheapest ways to buy ETFs as they offer zero account fees for DIY investors as well as low-cost simple managed ETF portfolios. They also have a managed ETF investment service, for those that want help with what to invest in.
Is InvestEngine any good?
Yes, InvestEngine won “Best ETF Platform” in the 2025 Good Money Guide Awards.
InvestEngine makes it really simple to get started by investing in ETFs with zero commission, although the market range is a bit limited if you are looking for more complex asset classes. Plus, they also have a managed service for those who want an expert to build a diverse portfolio of ETFs for them.
Pricing: Top marks as it is actually free to buy and hold ETFs in a GIA and ISA (although keep in mind you have to pay ETF charges to the exchange). Plus, the InvestEngine SIPP is free and managed accounts are very low cost too
Market Access: InvestEngine only offer about 763 ETFs on their platform so are marked down a bit here. However, they do offer enough to build a diverse portfolio of exchange-traded funds.
Platform & App: Both are well built and easy to use, intuitive and cross-device
Customer Service: InvestEngine are easy to contact through chat (even on weekends) plus an active community board. There is no published phone number on the site though.
Research & Analysis: There are some good insights on their blog, with fairly active social channels (mainly investing tips or product highlights).
Pros
- Fractional ETF investing
- Zero commission ETFs
- Managed ETF portfolio service
- Free ETF SIPP account
Cons
- Limited to ETFs
- Cannot buy individual shares
- Pricing (5)
- Market Access (4)
- Platform & App (5)
- Customer Service (4.5)
- Research & Analysis (4)
Overall
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Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
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