Bitpanda Customer Reviews & Expert Rating

Summary

Pricing

I was able to deposit GBP free via debit card which makes it cheap to get started (compared to other UK crypto platforms that are currently charging 2.9% on debit card deposit). When buying actually cryptocurrency, I was charged £2.52 when I bought £100 worth of crypto for this review so you can assume the commission rates are 2.53%, but Bitpanda say their fees range from 0.99% to 2.49% – so assume the smaller (less liquid) the cryptocurrency the higher the fees will be. Bitcoin for example should be 0.99%.

Market Access

Bitpanda offer one of the widest ranges of cryptocurrencies with over 600 assets available on the platform. There is also a good selection of digital assets for staking and earning rewards of up to 29.82%, but when I checked the highest paying one, Coreum, it was unavailable for staking. The second highest was Secret, paying 13.28% so I bought £100 worth and staked all of it.  As with all crypto, I fully accept that I may lose all my money, but it might, just might pay off in the future so I’m always happy to risk some fun money on it.

App & Online Platform

Simple to use for beginners, but for larger traders not having access to level-2 pricing from a crypto exchanges means you can’t check liquidity. But if you are just buying some crypto to tuck it away and see what happens, it’s straightforward. However, it did take a few moments for my funds to be allocated to my account before I could buy some crypto. It kept saying “Fiat wallet could not be found”.

Customer Service

When I went to the my account tab to try to find my Fiat Wallet, the Contact Support link was greyed out. But when I managed to copy and paste “Fiat wallet could not be found” there was an article, but it didn’t really help. It just told me the steps I’d been through. No phone support, but I was able to submit a ticket to help resolve the issue. The system had auto resolved it before I got a response though.

Research & Analysis

There are some educational guides on the main website. But, Bitpanda does not have any news flow or analysis on the site, and for altcoins like Secret, there are no descriptions of what it does other than the risk warning. I’d like to see more information in the “About” section.

Can Bitpanda Be Trusted?

Bitpanda is generally considered a trustworthy and reputable platform within Europe. You can cash out to your bank easily (withdrawals to SEPA accounts typically take 1-3 business days), although some UK users report longer times due to banking friction.

Bitpanda offers zero deposit and withdrawal fees on all payment methods.

Bitpanda is not a “get-rich-quick” crypto app, rather, it’s a balanced investing platform offering crypto, stocks, ETFs, and commodities within a regulated environment.

Is Bitpanda Available in the UK?

Yes, Bitpanda is available in the UK, but with some limitations. You can open an account, deposit GBP, and buy assets. However, some crypto-related services (like derivatives) are unavailable..

Bitpanda supports GBP and EUR deposits via bank transfer, debit card, and SEPA. UK users can also pay with Visa or Mastercard, though fees vary depending on method.

While most UK banks now allow crypto transactions, some (e.g. HSBC and Nationwide) still block payments to certain platforms. Bitpanda, however, usually works fine with major banks like Barclays and Monzo. I had no problems depositing funds from the Natwest Mastercard (debit card).

Bitpanda is a legitimate alternative for UK users who want a wide range of digital assets.

Is Bitpanda Regulated in the UK?

No, in the UK Bitpanda is registered (not Regulated) by the FCA to provide cryptoasset services. Ffunds are not protected by the FSCS and you will not have access to the financial ombudsman service if anything goes wrong.

You can check on Bitpanda’s status in the UK here: https://register.fca.org.uk/s/firm?id=0014G00002UyCuqQAF

Bitcoin and crypto are not illegal in the UK, and holding or trading them on Bitpanda is perfectly lawful, though users should understand that cryptoassets remain largely unregulated and high-risk.

Who Owns Bitpanda?

Bitpanda remains a privately held company co-founded by Eric Demuth (CEO), Paul Klanschek, and Christian Trummer. It has raised significant funding from investors including Valar Ventures (backed by Peter Thiel), positioning it among Europe’s fintech unicorns.

In the UK, Bitpanda makes money through trading spreads and fees and its savings plans and staking services.