interactive investor Customer Reviews & Expert Rating

I recently tried to amend the monthly drawdown amount from my II SIPP. I expected to find a simple option on their secure platform. Instead I was taken through multiple web pages and eventually asked to complete a pdf form that their site linked to and submit using their secure messaging option. I did this only to be told that the form was out of date and I would need to complete a different form. This new form requires the user to complete several text boxes some of which do not retain the election once the document is saved. It also requires a signature meaning the user must either have electronic signing facilities or a printer and scanner. It’s submitted via their secure messaging platform so why require a signature? This whole process should be automated.

While the platform for basic usage is a little more expensive than the competition, it offers a unique service of investment (including funds) in currency other than sterling.

efficient transfer. helpful customer service

Great range of different accounts and a decent fee structure, especially if you make a lot of trades, and will definitely save money against some of the traditional investment providers/brokers.

Straight forward and easy to work with. Helpful people.

Have been with Interactive Investor for many years and have found the service to be very reliable. The online platform is straigtforward to use and the customer support team has always been helpful.

Commission for UK stocks when added to the monthly fee is not as cheap as first appears. For overseas transactions the fx fees are large and frankly a rip off.

Customer service is painful as they often ask for NI number which not many would know. Some customer representatives seem to think they are quiz masters rather than customer service reps, so I try to avoid the phone.

Interactive Investor stands out as a reliable platform for serious investors who value a flat-fee structure and a wealth of investment options. While it may not be the best fit for beginners or those with smaller portfolios, its robust tools and transparency make it a compelling choice for experienced investors.

I have been with Interactive Investor for over a decade and highly recommend the service. The fixed fee pricing for high volume trading is excellent value.

Opening an account is very easy and the interface is easy to navigate

I’ve been a very satisfied ii customer for many years now. They have a great range of accounts (trading, ISA, SIPP and JISA’s) all for a single monthly fee. Communication with the company is excellent when needed.

Lots of simple features, easy to get the handle on and use ongoing. Access instant quotes and get a simple to understand historical record of transtions. Very good phone support.

I use II for most of my ISA and some of my SIPP investments. Overall the platform is excellent, fees are pretty good, however I find charts quite poor, can be glitchy when switching through different timelines, for that reason alone I keep other platform accounts where better charts are available.

There is good information on shares but they used to have brokers’ views and I wish they would bring that back.

The fees are among the lowest around and it has a very informative platform with many very good analysis from several analysts

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I am satisfied with their service

I have been using them for more than 5 years, they clearly differentiate themselves by the lowest fixed fee structure and wide choice of investable options both in UK but also in US. I have not found a better provider in that respect

Flat fees for SIPPs are very attractive. People know what they are going to pay upfront and very simply

Good

Their support team are very helpful. Fast answer and a quick resolution to my issue. Great service.

Easy to use

Transactional

Good all round service could be cheaper

good support

lots of regular info

Good affordable fees, great choice.

Simple and accessible allows you to invest as a individual investor

excellent

Easy to use, huge choice of instruments, flat fee offers VFM

Good for research

I’m not sure but I Steven Talewa of Tari Hela Province of Papua New Guinea is just select for voting investment platform provider of the year

Poor customer service, limited web and app tools. Bad removed model portfolios

Account info set out in a conventional and easily understood manner. Good quick customer service via their secure message system. I rate them as being very good all-rounders.

Reliable, quick to credit dividends, good range of stock.

I find it hard to navigate and not very intuitive.

Reasonable value, monthly share tradind credit useful.

Platform easy to use but annoyed that dealing account pays in dollars rather than automatically converts. Good tax reports and documentation

Ok but difficult website

Good website, app and reasonable fees

quick and easy

Good

User friendly

Admittedly I preferred the lower fees of the Sharedealing centre which Abrd bought and am now part of ii. Very good customer service however.

Easy to use and works well

I use my ii account for my trading and find it easy to use and straightforward

No thoughts

Simple to use – intuitive

Good support

.

Easy to use.

good

is ideal for serious, experienced investors looking for a wide range of investment options and comprehensive tools, despite the higher fees.

Good competitive fees

Easy use onine Platform and cheap.

poor exchange currency rates

Ok

Excellent

No issues

Works well for buying, selling and holding a great veriety of investments

The platform has improved considerably in recent years and now works well at low cost

No

good

Good information

All investments and documents easily accessible. Good customer service

Efficient reliable

Not as good as IG but it works

Easy to use, comprehensive, good value

Excellent and good value

Good

Adequate.

. . effective, good value, safe and reliable.

Mediocre research, Platform good, reports good.

Offers a sound platform which is straightforward to use but does have odd traits

Do not provide profit and loss for CGT

Good value SIPP platform

Cheaper but app is not as good

App is good but fee structure not great.

Is to trade on. Quick access tom latest news.

Good range of assistance and information to help choose investments

OK

Good platform

The analysis of customer holdings is now poor

Website could be better, stop logging out after a period

Good platform, however analysing data sometimes difficult

Better value and covers my investing needs

good and competitive trading costs

Very good and has customer service in view

Good value, comprehensive platform

Trusted great service

Very good value

Excellent platform with great services at an ecellent fixed price.

Very good. Clear and easy to use.