Staysure Travel Insurance Reviews

Is Staysure a good travel insurance?

By most expert and consumer reviews: yes, for many use cases. It’s highly regarded especially for travellers with pre-existing medical conditions or older customers, and its claims acceptance rates are in line with or slightly better than the market average.

Pricing & Value

Staysure’s pricing is competitive, especially for travellers who need cover for pre-existing medical conditions or who are over 65, where many rivals charge much more or decline cover altogether.

Its three main policy tiers — Basic, Comprehensive and Signature — span a wide price range, with the cheapest providing very limited cancellation and baggage cover, and the Signature tier offering premium protection.

Value for money is strong if you choose the right level for your trip, but people who buy the Basic tier sometimes find gaps in cover they assumed were included. Multi-trip discounts can make annual policies good value for frequent travellers.

Cover & Benefits

Staysure stands out for the breadth of its cover. It includes emergency medical expenses, repatriation, cancellation, curtailment, lost or delayed baggage, and travel disruption as standard on most policies.

It also offers a wide selection of optional add-ons, including winter sports, cruises, gadget cover, car hire excess cover, and cover for business equipment. The Signature policy has higher cancellation limits, zero excess on some claims, and more generous baggage protection, making it suitable for complex or expensive trips.

Its willingness to cover hundreds of pre-existing medical conditions (after screening) and having no upper age limit makes it unique among mainstream UK providers.

Claims Handling

Staysure’s claims process is relatively straightforward, with most claims handled online or via email and a 24/7 emergency helpline for medical issues abroad.

Industry sources suggest its underwriter (Great Lakes Insurance) pays out the majority of valid claims, broadly in line with or slightly above the market average.

Most customer feedback about emergency assistance is positive, though a minority of users report delays or paperwork-heavy processes when dealing with complex overseas medical bills that involve multiple providers or hospitals.

Customer Support

Customer service is generally well reviewed. Staysure offers support via phone, live chat, and email, and has an extensive online FAQ and “My Staysure” account area for managing policies and documents.

Response times are good, and staff are praised for being clear and supportive during medical emergencies.

One downside is that making changes by phone can incur admin fees, whereas using the online account is usually free — this can be inconvenient for less tech-savvy customers.