Crypto.com receives mixed feedback on Good Money Guide, with a clear gap between customer sentiment and expert commentary. Customer reviews give crypto.com a 3.3/5 rating, with opinions split between very positive and very negative experiences. Users praise the range of crypto features and rewards, but some report service and support issues. Experts rate Crypto.com as a major global crypto platform offering trading, cards and rewards, but highlight that fees and complexity can be higher than simpler crypto apps. Overall, Good Money Guide rates Crypto.com as a feature-rich and popular, but with more mixed user experiences than traditional investment platforms.
Crypto.com Customer Reviews
Tell us what you think of this provider.
One of the worse companies ever
Few years ago, while in Asia (but still a UK tax resident), I opened an account with Crypto.com with a local sim but since being back in the UK jurisdiction with a UK sim, I am unable to manage it.
I contacted Crypto.com and was told that I had to open an account with my new number in the UK to have the balance sent to it.
They did not respond to my request to close the account, so I opened a Crypto.com account but on Nov 1 2025 was told they couldn’t do it cause my old account was actually on their Crypto Exchange, a different platform, and I had to open an account there.
I did that, contacted them 3 days later just to be asked if I wanted to have my assets transferred to their Crypto or Exchange platform (different person, different rules…), then after explaining everything again, I was told that, sure, they’d work on it and update me in the chat, which would be left opened in the app.
On Nov 7 I found out that, instead, the chat was closed and nothing done, so I started again the whole process, ending with the same assurance of working on it and update me in the open chat.
On Nov 8 I checked the chat to find out that ( surprise surprise!), it had been closed again and nothing done, so I had to redo everything again, this time however I was being very rude because I was furious. Of course now I will have no choice but to refer the matter to the FCA, unless I want spend the rest of my life chatting with these scammers.
From the date of the first chat, I had a total of 7 chats and they just kept telling me lies, closing the issue and do nothing. Not to bore the readers, I left out all the time wasted because of their bugs in their apps, not to mention the stress and frustration, otherwise I could have written a novel.
Account frozen for two weeks now with very little support.
The card maybe great for some, the transferring of funds is a let down
Had to make 3 calls before it had something to do with withdrawal lock. Even though was disabled some two weeks ago I am still not able to make withdrawals
The customer support is a joke, given no feedback to what is happening or what the solution is. All I get is something like “we value your custom up and will update you as soon as we can.
No longer going to be a broker can trust with your funds, trade with them at your own risk.
The cards are a no brainer
I’ve been using Crypto.com for a few years now and I also own their card and use it regularly for everyday shopping. I love the fact that I earn crypto when I take care of my groceries or when I pay for my gym membership.
Using the card is a no brainer and the app is also easy to use so I can only recommend! Oh and they list all the new projects really quickly so if that’s your thing, this is the right place for you.
Love their card!
I’ve been using Crypto.com for a few years now and it’s honestly one of the best out there. The app is super easy to use, and they’re always quick to list new coins before anyone else! (so if that’s your thing, you’re at the right place).
Their crypto card is a no brainer too. I get to earn quite a lot just from everyday spending like groceries and eating out. It has become my go to for both trading and daily purchases so I can only recommend.
Scammers
Avoid the platform at all costs. After you pay in money, they will block your access to the account, and the assistance they provide is completely useless. They only send automatic messages to keep fooling you, with no real help or resolution. Stay away to avoid wasting your time and money.
Best crypto services
Easy to start, easy to trade, great card, lots of benefits
The best crypto app I’ve used
Crypto.com app is hands down the best crypto platforms I’ve used. Super easy to navigate, great user interface, and the Level Up rewards program is amazing. No issues with transactions or security. Highly recommend for anyone looking to buy, sell, or earn crypto.
Crypto.com Expert Rating
Crypto.com UK Review 2026: Low Trading Fees and GBP Cryptocurrency Trading
Provider: Crypto.com
Verdict: Crypto.com offers a broad crypto trading experience with competitive maker-taker fees and a wide GBP market selection, avoiding FX charges. The app is easy to use with limit orders and curated baskets like Blue Chip Tokens for diversification. However, customer support is largely automated, research tools are limited, and fees rise quickly after free deposits.
Summary
Pricing – There is a 2.99% fee for using a credit or debit card to deposit funds which is quite steep. You can use Open Banking but only with ClearBank and BCB. There is also a withdrawal fee of £1.90 with a minimum amount of £70.
A maker-taker model applies so if you are providing liquidity through limit orders your rates will be lower than if you are dealing at market. Crypto commission rates typically start from 0.25% to 0.08% for makers and 0.5% to 0.18% for takers.
If you join the Level Up program, and pay a monthly subscription you can get these trading fees reduced and earn 1.5% cash on deposit too, but rates are higher than that in the bank.
Market Access – You can trade around 150 cryptocurrencies in GBP, which is great because you don’t get stung with USD FX charges where you are required to convert GBP into USD.
You can also trade crypto baskets, which is a collection of cryptocoins all lumped into one. For this review, I bought £100 worth of the Blue Chip ETF Tokens baskets, which is mainly Bitcoin with a few others added in like Ethereum, Solana, Cronos and Ripple.
Mainly because I like diversification, and I’m only buying crypto for the sentiment value and that basket was the best performing over a year, and judging from the charts on Crypto.com seems to consistently outperform Bitcoin over 3 months, 6 months and a year. You can also set the basket to rebalance to keep the ratios right.
App & Platform – Crypto.com’s website is simple to use, almost too simple if I’m honest, I’d like to see more bid/offer spreads on the pricing pages. The Crypto.com app is better as you can work limit orders (as opposed to just market, so it’s cheaper).
Customer Service – As far as I found the support is mainly a bot, which did answer my questions quickly. When I asked the customer service bot about this it couldn’t quite understand the question.
There is no telephone number, which is not surprising for a crypto exchange.
Research & Analysis – On the crypto.com app there is an “Insights” tab, which is not available on the website, which gives you crypto news as well as signals. Where you can trade from the feed, however, I’d take those with a pinch of salt and do your own research before deciding what to buy and sell.
Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong.
Pros
- Low trading costs
- Wide range of crypto
- Crypto baskets
Cons
- Limited order types
- Withdrawal fees
- High debit/credit card fees
- Pricing (4)
- Market Access (4.5)
- App & Platform (4.5)
- Customer Service (4)
- Research & Analysis (4)
Overall
4.2Crypto.com News
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- Crypto.com launches 24/5 US stock trading with overnight access - US cryptocurrency platform Crypto.com has launched 24/5 US stock trading on its app, marking a major expansion beyond crypto into near round-the-clock equities dealing. The new feature allows users to trade US-listed shares across pre-market, after-hours and overnight sessions, running continuously from Sunday 8pm through to Friday 8pm Eastern Time. This means investors can react […]
- Crypto.com comes to Australia with Fintek acquisition - Singapore-based crypto exchange Crypto.com has moved to expand its presence in Australia with the buyout of Fintek Securities. The acquisition of the MT5 tech based Australian CFD broker – which holds an Australia Financial Services License and is regulated by the Australian Securities and Investments Commission (ASIC) – will allow Crypto.com to offer its existing […]