Western Union Customer Reviews
Tell us what you think of this provider.
5/5
4/5
Pros:
Customer Support
5/5
Pros:
can send transactions online and person
Cons:
nothing at present
4/5
Pros:
availability
Cons:
cheaper fees
5/5
Pros:
Good value and fast action
Cons:
None
5/5
Pros:
I don’t have to communicate with them
Cons:
Try recognising the customer and answer their problems
4/5
Pros:
Availability worldwide
Cons:
Lower fees
5/5
Pros:
Excellent fx rates
Cons:
give their website a more international feel
5/5
Pros:
Very Competitive fx rates
Cons:
Improve the image of Western Union as more than a corner shop cash collection outfit
4/5
Pros:
Easy to transfer
Cons:
Can cash out fast
Western Union Expert Review
In this Western Union money transfer review we give our ratings based on their nearest peers and tell you what we think of them after testing them with real money. Plus we highlight the key costs, facts and figures of their accounts.
Western Union Review
Summary
Western Union has made a real effort recently to modernise it’s app and reduce exchange rates and fees to compete with new start-ups. Still, one of the best ways to send cash abroad and now very competitive for smaller electronic transfers.
Pros
- Better exchange rates
- Cash drop-off and pick-up
- Good app and website transfers
Cons
- Still not as cheap as some
-
Exchange Rates
(4.5)
-
Available Currencies
(5)
-
Online Platform
(5)
-
Customer Service
(3)
-
Research & Analysis
(3)
Overall
4.1Western Union Facts & Figures
Edit 💱 Total Currencies | 130 |
|---|---|
| 💵 Min Transfer | £0 |
| 💰 Max Transfer | £4,000 |
| 🛒 Customers | 150,000,000 |
| 🏛️ Founded | 1851 |
| 🏢 HQ | Colorado, United States |
| ⚖️ Regulated | Yes- by FCA |
Account Options | |
| 🧍 Personal Transfers | ✔️ |
| 👔 Business Transfers | ✔️ |
| 📅 Currency Forwards | ❌ |
| 💸 Currency Options | ❌ |
| 🤝 Personal Service | ❌ |
| 📱 Phone Dealing | Yes – excellent service |
| 🖥️ Online Platform | ✔️ |
| ⭐ TrustPilot Rating | 3.9/5 |
| 🌐 Website | Visit Western Union |
Western Union CEO Interview
For this review, we interviewed Massimiliano Alvisini, on Western Union’s resilience to challenger brands.
- Read the full WU CEO interview here.
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as The Sunday Times, BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.
You can contact Richard at richard@goodmoneyguide.com
