City Index Review ⭐⭐⭐⭐
Our experts rate City Index as a four-star broker because they offer a easy to use online trading platform, are owned by a publically listed company and have full FCA regulation and FSCS deposit protection. City Index is one of the original spread betting providers and has a relatively wide market coverage offering. Our 2020 review explains in detail what makes City Index stand out from other brokers.
City Index Review Scores: Expert Ratings
What do clients think of City Index?
The below data is taken from the average weighted scores of over 250 clients who completed our Good Money Guide Trading Awards survey in which brokers asked their clients to rank their services against peers.
City Index 2020 Review Client Satisfaction Levels
City Index Customer Reviews
Read real City Index customer reviews below, or add your own for a chance to win £1,000 Amazon vouchers in our broker of the year award.
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lousy system that put customer on losing side
Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 5/5
Market Range 5/5
Trade Execution Speed 5/5
Added Value 5/5
Trading platform slick and performs fast and accurate.Never had cause to complain.Great service.One touch trading excellent. (Trading forex and indices with City Index Spreads for over 5 years on a daily basis)
Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 5/5
Market Range 5/5
Trade Execution Speed 5/5
Added Value 5/5
All good 4 me.
(Trading stocks with City Index for over 5 years on a weekly basis)
City Index Review: Are City Index any good? Bottom line, yes. The staff are experienced, the platform decent and they have some quite interesting added value extras. City Index was founded in 1983 but is now owned by publically listed (NYSE) Gain Capital after it was sold to them by City supremo Michael Spencer in 1997. City Index is one of the original spread betting and CFD brokers in the UK and offers a very comprehensive range of markets with competitive pricing. 72% of retail investor accounts lose money when trading CFDs with this provider.Visit City Index
Expert City Index Review
About City Index
City Index is one of the best-known margin trading brands, once owned by city grandee Michael Spencer the company was acquired by GAIN Capital of the US in the autumn of 2014, where its sits alongside GAIN’s other brands Forex.com and Daniels Trading.
What makes City Index different?
City Index has thirty-five years of margin trading experience across Spread Bets, CFDs and Forex. It has its own trading platforms and technology ,and offers a large range of markets and instruments to trade on.
Pros and cons of City Index
City Index Benefits
City Index Bad Points
|35 year history||No traders community|
|12000 + markets||Deposits in the accounts base currency only|
|A choice of trading platforms||Reduced leverage on larger equity positions|
What is the City Index share price?
City Index parent Gain Capital Holdings Inc has shares that are listed and traded in New York, under the Ticker GCAP. Which are priced at US$ 6.37 at the time of writing, giving the group a market cap of US$ 240.10 million.
Costs & charges
How does City Index charge fees and what are they?
City index makes two-way prices in most of its markets and charges a bid-offer spread on them
Apart from the bid-offer spread City Index only charges commissions on equity CFDs, these charges vary by geographic region. However, CFDs on individual UK stocks are subject to a commission of 0.08% of the notional value, with a £10.00 minimum ticket charge. There are additional fees for guaranteed stop-losses and once again these vary by instrument.
Non - Trading Fees
There are funding charges for positions held open overnight, for example, UK positions currently attract funding charges of Libor +/- 2.50% and the firm charges a spread on currency conversions which can be up to +/- 0.50% above their in-house spot FX prices. There are no charges for deposits or withdrawals made by credit/ debit cards or bank transfer.
How does City Index make money?
City Index makes money on client activity by capturing the bid-offer spread andany commission charged on trades, undertaken by the firm’s clients. City Index also runs a risk book under an artificially intelligent hedging model, that aims to stabilise trading revenues. Parent company GAIN Capital had net revenues of US$ 66.70 million, in Q3 2019.
Opening an account at City Index
How to open an City Index Index account
To open an account at City Index you will need to complete an online application form and choose whether you wish to open a CFD or Spread Betting account, or both, with the firm.
If City Index can verify your identity and address online, you won’t need to send any supporting documents, but these can be emailed or submitted electronically if you do.
How long does it take to open an City Index account?
If your application can be electronically verified, then your account could be approved almost immediately. If not then you may have to send in supporting documentation which will extend the timescale.
Is there a minimum deposit for City Index?
There is no minimum deposit at City Index though the firm does recommend a deposit of £100 or more.
How to get started trading or investing with City Index
You will need to apply for an account and account online, once it’s been verified and opened fund your account and choose your trading platform, download it (if required) or login to Web Trader and you are ready to go.
City Index Funding Methods
How to add money to your City Index account
City Index accepts credits cards from Visa and Mastercard
Debit and Bank cards
You can use debits cards from the following provider's Visa, MasterCard, Maestro and Electron
Note that City Index cannot accept payments from any Citibank cards.
City Index accept payment from PayPal and does not make a charge on deposits from the payment provider.
City Index also accepts deposits via bank transfer once again these are free of charge.
Note that deposits can only be accepted in the base currency of your City Index trading account.
How to withdraw your money from City Index
Withdrawals can be requested using the accounts section in the online trading platform. Funds can only be returned to their original source. And any card and account details will need to be registered with City Index.
There is a £20,000 per day withdrawal limit online however larger transactions may be arranged via the client management team. City Index does not charge for withdrawals.
City Index Trading Platforms & Mobile Apps
City Index offers a variety of trading platforms to suit customer needs
What trading platforms does City Index offer?
The main City index platform is a web-based system known as Web Trader. It has a customisable interface and offers charting tools and real-time margin calculations, and what City Index calls a 360-degree market view with integrated news, charting, calendars and watchlists.
City also offers MT4 trading software, alongside AT Pro, a platform with advanced charting and analysis features, that are aimed at more advanced or sophisticated traders.
Access City Index mobile apps
City Index has mobile trading apps for both iOS and Android devices each of which can be found in the respective App stores. Using these apps you monitor prices and account balances, draw charts, as well as placing and managing orders and do this from anywhere with a stable, high speed internet connection.
Test City Index with a free demo account
City index offers 12 weeks of fully-featured demo account access, simply complete their short application form to get started.
Market access with City Index
City Index offers trading in more than 12,000 markets and instruments including equity indices FX, shares commodities and cryptocurrencies the firm offers both Spread Betting and CFD accounts.
What is the maximum leverage City Index offers?
City index offers retail clients leverage of up to 30:1 in line with ESMA and FCA guidelines.
City Index may increase margin and reduce leverage on larger positions in certain instruments.
Professional clients can access leverage of up to 400:1. However, customers must meet strict criteria to qualify for this classification.
City Index offers 24-hour trading on FX and leading equity indices from Sunday evening through the US close of the following Friday. Individual UK and US shares trade as per their respective exchange hours. You can check the trading hours for all instruments using the Market 360 section of the Web Trader platform in either demo or live accounts.
With a choice of Spread Betting or CFD trading and more than 12,000 markets to choose from, there are plenty of trading options with City Index.
Can you scalp with City Index?
Scalping is possible at City Index, though as fees are wrapped up within the firm’s bid-offer prices user may find the spreads wider than those available elsewhere.
Can you make money trading with City Index?
With more than 12,000 instruments to choose from around the globe, you should be able to find plenty of trading opportunities. Whether they are profitable or not will of course depend on the actions of the end client. According to regulatory disclosures at the time of writing 74% of retail clients lose money trading CFDs with City Index.
City Index Added Value
City Index offers research, trade signals, analysis and market commentary
What research does City Index provide traders
City Index offers clients market analysis from Trading Central including technical analysis and sentiment indicators alongside their in-house analysis and commentary. These can be accessed through the market 360 section of Web Trader or via the market news and analysis section of their website
City Index offers online trading education via its learn to trade portal which contains articles and information about financial markets, trading basics, technical and fundamental analysis, risk management and trading strategies. There are also a series of educational videos on subjects such as spotting trading opportunities, exiting a trade and an introduction to charts and more.
How do I contact City Index?
You can contact City Index customer support through their website using the online chat facility which is available 24 hours per day Monday through Friday.
City Index phone numbers
To contact City Index customer support by phone use 0845 355 0801 if calling from within the UK, or if you abroad then dial +44 203 194 1801
Useful City Index email addresses
You can contact customer support via email on [email protected]
Important City Index social media handles
@CityIndex Twitter handle
https://www.linkedin.com/company/city-index/ City Index on LinkedIn
https://www.youtube.com/user/CityIndexLtd City Index on YouTube
City Index’s community & dedicated customer service
City Index does not host a trader’s community, but it does have 24-hour customer support from Monday to Friday, and its website is full of useful information about, and links to its products and services.
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