City Index Customer Reviews

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City Index
Average rating:  
 6 reviews
Jun 22, 2021
by Alex Arora on City Index

Great stable platform, been a trader for 20+ years and I have a few accounts with various providers, essentially they have similar features but where City Index stands out, is that they are constantly innovating - recently I have really liked and utilised the smart signals add on which now sets them apart.

Dec 16, 2020
by mark mckaig on City Index

I've been with City Index for years, but since they got bought by Gain Capital, things have gone down-hill. If you try to withdraw money to your bank account - good luck ! I'm currently having to take court action to get them to pay me my own money into my bank account, and purely by luck, I happened to check trust pilot and found numerous reviews from customers having the same issues. The best way to describe them is that rarely will you get filled at quoted pricing, and in terms of customer service - arrogance and contempt for customers about covers it. If you try to withdraw money, they will be as unhelpful and obstructive as they possibly can, and looking at trust pilot there are a good few people who have lost their money this way.

Dec 16, 2020
by Ian French Huddersfield on City Index

As a novice, I signed up to this with the intention of buying shares in a particular company, and specifically mentioned this, as well as my zero level of experience when calling their customer support helpline and being put through to a broker agent. Even after joking with the broker about my clueless nature of the share buying market, and needing all the help I could get, I was quickly led to CFD trading, and I as a novice bought into this thinking I was buying shares. No explanation was given as to the difference between CFD and shares, and only a month later after further research from other sources, did it become apparant that I had in fact signed up to a betting site, placing bets on the margin movement on share prices with a line of credit.

I'm rather annoyed by this. I feel like my inexperience was taken advantage of just so a broker could get some quick commission from me, as people who trade CFD will be buying trades and stopping trades more frequently due to the market's short term nature, and as a result they get hit with more charges.

The only way out of this is to ensure my CFD get's back into the black. Close out my open trades and reinvest that money on a different share buying platform, specifically for the purchase of shares, and not CFD trading. I'm just fortunate I entered City Index with the bare minimum amount of money possible under the philosophy of 'spend only what you can afford to lose', so any losses I accrue on a negative close out, won't sting too much.

I do actually see how you can make money using CFD, but City Index really should push this on more experienced traders, and as a matter of ethics should not push this on novices.
My advice; If you want to invest and you are a rookie, and you decide to use this company, steer clear of CFD and make that statement clear to the broker that you don't want CFD when you call the ''helpline''.

To quote that common question ''Have you been missold PPI?''.
Well thanks to City Index, I was missold CFD.

I give this rating 2 stars, only because the graphical data in front is easy to understand and it helps when monitoring share price movements, and the movement of money is quick. But really, that is the only good things about them.

Apr 29, 2019
by Low heng huat on City Index

lousy system that put customer on losing side

Feb 5, 2018
by Hymie Zar on City Index


Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 5/5
Market Range 5/5
Trade Execution Speed 5/5
Added Value 5/5

Trading platform slick and performs fast and accurate.Never had cause to complain.Great service.One touch trading excellent. (Trading forex and indices with City Index Spreads for over 5 years on a daily basis)

Jan 20, 2018
by COLINAUTHERS on City Index


Trading Platform 5/5
Customer Service 5/5
Mobile Apps 5/5
Spreads & Pricing 5/5
Market Range 5/5
Trade Execution Speed 5/5
Added Value 5/5

All good 4 me.
(Trading stocks with City Index for over 5 years on a weekly basis)