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Smarterly review: Smarterly offers a simple way to set up and invest in ISA accounts from as little as £50 per month. Or you can invest straight from your salary from as little as £10. Smarterly offer investment ISAs, lifetime ISA, general investment and junior ISA accounts. Investors can use Smarterly's SmarterMix which spread investments across a range of investment funds like Blackrock, Vanguard, Royal London and Fidelity. Or investors in Smarterly can choose their own funds from a range of 90 providers.

Smarterly Customer Reviews:


Read Smarterly customer reviews and see what they have said about the service, pricing and investment offering.

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Smarterly
Average rating:  
 4 reviews
by Paul Hanlon on Smarterly
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 5
Fees & Pricing (out of 5 stars): 5

I've been using Smarterly now for around 18 months. I've found it an easy to use, intuitive platform. Loads of fund choices you can either pick yourself or choose from a range of "pre-mix".

Either way you get regular updates emailed to you on fund performance, charges & risk rating with switching suggestions if any of these have become out of kilter with the best available.

Contrary to other reviews questioning support I have found it excellent. Both my queries have arisen during lockdown so I've contacted them online & through twitter. On both occasions someone has called me within 3 hours.

Id highly recommended.

by Jason on Smarterly
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 4
Fees & Pricing (out of 5 stars): 4

Overall very satisfied. It's very easy and convenient saving direct from my pay cheque, and investment performance has been good. The app had a few issues initially which seem to have been ironed out now.

by M on Smarterly
Online Platform (out of 5 stars): 3
Customer Service (out of 5 stars): 0
Fees & Pricing (out of 5 stars): 3

Unimaginably bad customer service. Called multiple times to speak with an agent. When 10 days after first calling about an issue, I was told that they best they could do was take my details and call back - which they hadn’t managed to do in the preceding 10days...

by Sarah Byrne on Smarterly
Online Platform (out of 5 stars): 1
Customer Service (out of 5 stars): 1
Fees & Pricing (out of 5 stars): 1

Dont use this company. They have taken £1,000 that should be paid in to my sons ISA accounts. They have not returned the money despit acknowledging they took it. Please stay clear and use a more reputable firm that values its customers. I wanted to give a 0 rating but not allowed.

Response from Smarterly: "Smarterly have not taken any money and not allocated it. There is an open investigation into this case to find out what is happening following a transfer from Aegon Cofunds to Smarterly and subsequent direct debit payments taken in error by Aegon Cofunds. We are working hard to resolve the issue as quickly as possible. We are regulated by the FCA and have been liaising with the customer directly and Aegon Cofunds to get to the bottom of the issue".

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