Huddle Insurance Customer Reviews

Is Huddle travel insurance any good?

Yes, overall, Huddle travel insurance is a good option for many travellers, especially those who want simplicity, good value, and manage everything online. But—as with all insurance—it has trade-offs depending on what your specific needs are.

Pricing & Value

Huddle’s main strength is its pricing simplicity. Its policies are competitively priced for standard leisure travellers and those looking for essential protection without unnecessary extras.

You can choose between single-trip and annual multi-trip policies, and add optional extras depending on your trip, which helps avoid paying for cover you don’t need.

For typical holidays, Huddle can work out cheaper than many legacy brands. However, travellers with higher-risk needs — such as adventure sports, long trips, or expensive belongings — may find they need to upgrade cover or pay higher excesses, which can reduce value.

Cover & Benefits

Huddle provides flexible core cover including medical expenses, cancellation, curtailment, and baggage cover, which can be adjusted by trip type. This makes it well-suited to travellers who want basic but reliable protection.

It also offers optional extras you can bolt on at checkout, giving a degree of flexibility, but it is not designed to cover niche or complex needs.

Unlike some traditional providers, it does not heavily promote cover for pre-existing medical conditions or extreme sports, so people with more unusual risks should carefully read the policy wording before buying.

Claims Handling

Huddle’s claims process is fully digital — you can start and track claims online via its support portal, which is convenient for straightforward issues.

However, there is limited independent data available on how quickly or fairly it pays out more complex claims, such as large overseas medical bills or travel disruption involving multiple providers.

Customer feedback on the process is generally positive for simple claims, but the lack of transparency on hard metrics makes this area harder to assess than more established insurers.

Customer Support

Huddle focuses on being user-friendly and accessible online. Its website is clear, policy documents are straightforward, and its support centre gives quick access to FAQs, claims, and contact options.

This approach works well for confident digital users who want to manage everything on their phone or laptop.

However, the absence of extensive call centre infrastructure or visible 24/7 phone support could be a drawback in medical emergencies abroad where fast human help is crucial.