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I had some difficulty opening an account because of poor communication from degiro customer service but since then it's been plain sailing. Lowest fees in the business and very user friendly platform. Wish I'd found it sooner
Awful customer service - not fit for purpose on the two occasions I have needed to contact them. In twenty years of investing they are comfortably the worst I have had to deal with, low fees or not.
After FOUR MONTH’s miserable tracing between DEGIRO and the bank, DEGIRO finally admitted that one of my missing payment was sent to the old account of them. I was never informed that the DEGIRO account was changed. On the THIRD phone call today with the customer support, I was told if I’m “lucky” I may get my payment back. It has the most ridiculous customer support I’ve ever experienced in any financial services company. If anything goes wrong you’ll never get your money back even after going through the terrible poor customer support through numerous phone calls (They never reply customer support&complaints emails).