Good Money Guide rates Degiro as a three-star investment platform for UK investors as they are not directly regulated by the FCA. Whilst commissions are low and market access is broad Degiro are based in Holland. They are registered with the Dutch Authority for Financial Markets. The below client satisfaction scores are taken from our 2020 awards that survey over 3,200 investors.

Degiro 2020 Review Client Satisfaction Levels

73% of clients would RECOMMEND DeGiro to a friend73%
78% of clients are satisfied with DeGiro's FEES & COSTS78%
83% of clients are satisfied with DeGiro's MARKET COVERAGE83%
75% of clients are satisfied with DeGiro's ONLINE PLATFORM75%
59% of clients are satisfied with DeGiro's ADVICE SERVICES59%
70% of clients find DeGiro EASY TO USE70%
78% of clients are satisfied with DeGiro's RELIABILITY78%
80% of clients trust DeGiro to safeguard their FUNDS80%
64% of clients are satisfied with DeGiro's CUSTOMER SUPPORT64%
44% of clients are satisfied with DeGiro's EDUCATIONAL MATERIAL44%
69% of clients are satisfied with DeGiro's INVESTING TOOLS?69%
70%
Client Satisfaction Score

Degiro Client Reviews

Here's what users have to say about them. If you've used them leave a review to vote in our Awards for a chance to win £1,000 in Amazon Vouchers.

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Degiro
Average rating:  
 4 reviews
Dec 16, 2020
by Degiro on Degiro
Online Platform (out of 5 stars): 0
Customer Service (out of 5 stars): 0
Fees & Pricing (out of 5 stars): 1

Degiro is a fraud. They started cleaning up their database from "passive" customers by demanding all sorts of private documents that go far beyond the usual financial audit and giving the deadlines that are very tight. Even for customers who used their platform for 5 years, while they made a lot of money on all the fees.
Furthermore when asked to transfer my portfolio to another broker account, since their demands were simply ridiculous, they asked for several hundreds of Euros for that service. And even then, they didn't transfer it. Instead the liquidated all my positions even though some the positions were negative and I explicitly warned them to avoid this from happening.
This can happen to you as well at any moment.
They also have one of the worst customer service I ever experienced and the worst data privacy standards. I am not even sure they are within the legal boundaries.

I will start a lawsuit against them as well as write complaint to all European financial regulators.

Dec 17, 2019
by Edward Murtagh on Degiro
Online Platform (out of 5 stars): 5
Customer Service (out of 5 stars): 3
Fees & Pricing (out of 5 stars): 5

I had some difficulty opening an account because of poor communication from degiro customer service but since then it's been plain sailing. Lowest fees in the business and very user friendly platform. Wish I'd found it sooner

Apr 29, 2019
by A S on Degiro
Online Platform (out of 5 stars): 3
Customer Service (out of 5 stars): 1
Fees & Pricing (out of 5 stars): 3

Awful customer service - not fit for purpose on the two occasions I have needed to contact them. In twenty years of investing they are comfortably the worst I have had to deal with, low fees or not.

Oct 16, 2018
by Review on Degiro

After FOUR MONTH’s miserable tracing between DEGIRO and the bank, DEGIRO finally admitted that one of my missing payment was sent to the old account of them. I was never informed that the DEGIRO account was changed. On the THIRD phone call today with the customer support, I was told if I’m “lucky” I may get my payment back. It has the most ridiculous customer support I’ve ever experienced in any financial services company. If anything goes wrong you’ll never get your money back even after going through the terrible poor customer support through numerous phone calls (They never reply customer support&complaints emails).

 

Still not convinced? Check out all of our trading & investing broker reviews