Customer Reviews
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Absolute Shambles of a Company
Everything went wrong, except answering their phone! The only thing that works with COT is their phone answering-they answer within a minute, but that is where anything good ends. My company was approved for £25k credit limit on application and then had my online account set up instantly. A card was then subsequently posted to arrive with 2 to 3 business days, with a tracking link sent- this did not work. I called COT and the COT agent tried the link, and confirmed that the link was faulty; he then said that he would cancel the card and re-issue another one (both cards then arrived btw about a week later).
After this call, i then tried to do a £1k cash drawdown to see if the platform works as seamlessly as described in many reviews- this failed and i called COT again. This time, the agent said that it was probably because i did not activate the physical card. She then suggested using the virtual card. I then tried this whilst she was on the line, but this failed. After this, the option disappeared. The next day I logged into my account and the credit limit had dropped from £25k to zero, and my account had now been put into review. I then called again and was told that this was normal procedure and that i needed to send statements from my business bank account _this would apparently take up to 3 business days to do. I sent the statements, but heard nothing after 3 business days, so I called again. I then received an email response stating that the format that I had sent them in was not acceptable to them (I sent PDF Certified Statements directly downloaded from my Starling business account).
I subsequently re-downloaded PDF statements directly from my business bank account app (as requested), but this time without been certified. Again, heard nothing. Called and emailed again on the 24th of December and their agent replied stating that he had seen where the glitch was and that it was fixed…… and i would receive a response with 3 business days (AGAIN!!!). I messaged them again (in app) on the 29th (Not quite 3 business days) and there was still no response after my in app chat with an agent. About an hour or so after the call, I then received an email from them stating:
“On this occasion, we’re sorry to say that we are unable to
provide your business with funding….we run preliminary checks, so you would have been pre-approved for our card……as part of out commitment to offering an efficient service, we aim to offer a quick account setup, which is why we may issue a card at the point of receiving an initial credit approval”
A few comments for Capital on Tap- DO NOT WASTE our valuable time!!! I wasted three weeks of my time when I could have gone with a more organised and professional provider. Change the way you do things. This service does not even deserve one star. Absolute shambles. Stay well clear.
For credit cards/lines of credit
For a company that is targeting financial services (credit card) for small businesses to help with purchases and Growing their credit score, they sure don’t move at the speed of business. They constantly put holds on your payments, you will get a “congratulations” alert on your app saying your payment has been made, and then you look days later and it still hasn’t been cleared… it says (inbound payment). They are about as fast as snail mail. I will give them a couple more months to fix, and if not, I am closing my account. Worthless company.
Capital on Tap Review: Flexible Business Credit Cards with Fast Access
Provider: Capital on Tap
Verdict: Capital on Tap is a UK-based finance provider that focuses on business credit cards aimed at small and medium-sized enterprises (SMEs). It was founded around 2012 in London, and over time it has grown to support a large number of businesses across the UK with credit-line solutions rather than traditional fixed-term business loans. Rather than lending with a fixed repayment schedule over months or years, its product allows businesses flexibility in spending, repayment, and reuse of credit. The core idea is to help businesses manage cash flow, purchase costs, expenses etc., using revolving credit, with rewards and perks tied to card usage.
How does Capital on Tap work?
When a business applies, Capital on Tap assesses its creditworthiness, turnover, trading history, business structure etc., and decides a credit limit it is willing to offer, which for eligible businesses can be up to £250,000. Once approved, the business gets a credit card (often quick and digital first, then physical). The card can be used to purchase supplies, pay expenses, manage day-to-day outgoing costs.
There is usually an interest-free period (for example up to 56 days) for purchases, after which interest applies to outstanding balances. There are also features like cashback or rewards, depending on the version of the card. Other perks include integration options, relatively straightforward application process, and tools for security (e.g. fraud protection).
The terms are variable depending on the business’s risk, the credit limit, and how much and how often the card is used.
Is Capital on Tap legit
Yes, Capital on Tap appears to be a legitimate company. It is registered in England & Wales, and its business credit card is regulated. It has a strong and generally positive reputation: there are thousands of reviews on Trustpilot with high average ratings, and independent review sites like Forbes and Rangewell have written about its business credit card product, noting its strengths and trade-offs.
There do not appear to be red flags in the basic checks.
Is Capital on Tap safe?
Overall, yes, it offers many of the protections you would expect from a well-established financial service. For example, its credit cards are part of the Visa scheme, which gives “Zero Liability” protection (you’re not responsible for fraudulent or unauthorised transactions) under certain conditions.
There is fraud protection, dispute mechanisms for transactions you didn’t make, virtual cards in some cases, and tools to monitor activity. They also provide guidance on avoiding phishing / scams, verifying communications, and keeping account information secure.
That said, as with any revolving credit / card product, the risk lies in how it’s used: carrying balances, late payments, high interest after grace periods etc. If a business doesn’t manage repayments well, costs can escalate.
Does Capital on Tap do a hard inquiry?
Capital on Tap mostly uses a soft credit check when you apply for their business credit card. That means applying won’t affect your personal credit score initially.
However, they note that a hard inquiry may occur in certain cases—especially if there is a personal guarantee or if further checks are needed during or after the application process.
Does Capital on Tap report to personal credit?
Capital on Tap generally does not report routine business credit activity to your personal credit report—such as regular payments made on time—unless something goes wrong. Late payments, defaults, or other negative behaviour under a personal guarantee can show up on your personal credit report.
Does Capital on Tap require personal guarantee?
Yes, Capital on Tap often requires a personal guarantee from business owners or directors. The card agreement includes a personal guaranty, especially when the business or its credit history does not alone satisfy their risk criteria. Signing a personal guarantee means you agree to be personally liable if the business cannot repay.
Pros
- High credit limits
- Good cashback rewards
- Fast, flexible access
Cons
- High interest rates
- Must manage balances
- Not a fixed-term loan
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Rates
(4.5)
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Terms
(4.5)
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Flexibility
(4.5)
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Eligibility
(4.5)