Moneyfarm Customer Reviews
For me, they are an…
For me, they are an exceptional business and long may that continue. Enjoyed being part of the journey since 2017 and would highly recommend. Feel I am in very good hands when it comes to wealth management.Thank you!
For me, they are an…
For me, they are an exceptional business and long may that continue. Enjoyed being part of the journey since 2017 and would highly recommend. Feel I am in very good hands when it comes to wealth management.Thank you!
very good
very good
The “human touch” when seeking…
The “human touch” when seeking general advice around products & how best to use those products .
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use them on line
use them on line
valid service for letting others…
valid service for letting others invest for you
Can’t fault them for customer…
Can’t fault them for customer service and investment advice
Outstanding platform for people who…
Outstanding platform for people who are new to investing. You receive a designated investment advisor who manages your portfolio and contacts you when opening your account to discuss your relevant experience of investing and investment goals. The customer service team is also immediately on hand if you need anything with their easy to use and functional app. Very happy I chose Moneyfarm as a new investor.
Very professional and reliable
Very professional and reliable
Happy to let Moneyfarm invest…
Happy to let Moneyfarm invest my savings.
Very good returns since 2011
Very good returns since 2011
5/5
Great customer service app easy…
Great customer service app easy to read and find what you want
Very happy with it
Very happy with it
An excellent service provided by…
An excellent service provided by Money farm since I’ve invested with them
Very easy to register on…
Very easy to register on their website. Comfortable and confident in their advice. Blogs Excellent, easy to read and understand.
Good performance
Good performance
Trustworthy, easy to understand, efficient
Trustworthy, easy to understand, efficient
Easy to use & cost…
Easy to use & cost effective
Really good, easy to use…
Really good, easy to use app, good for someone starting off in investments, wish they would produce a detailed CGT report for tax purposes
5/5
Excellent all round
Excellent all round
Fantastic and able to get…
Fantastic and able to get advice
Fabulous customer support
Fabulous customer support
ok
ok
Very easy to deal with…
Very easy to deal with and the results speak for themselves.
I have found Moneyfarm a…
I have found Moneyfarm a excellent company to invest with.
Informative and very helpful
Informative and very helpful
Excellent
Excellent
Easy to use, friendly customer…
Easy to use, friendly customer service
easy to understand investments
easy to understand investments
Great app that makes investment…
Great app that makes investment easy. Also good advice given by telephone with your nominated person at MoneyFarm
More experience with this and…
More experience with this and find it comprehensive and user friendly.
5/5
Comprehensive and detailed with plenty…
Comprehensive and detailed with plenty of information and analysis.
Daily updates – good service…
Daily updates – good service with low fees
Modern investment platform
Modern investment platform
The sign of a good…
The sign of a good product is when nothing goes wrong and everything seems to take care of itself. That’s mostly the case with MoneyFarm. I did one one issue where an investment I made was not showing up in my portfolio and the technical support team were excellent in solving the problem quickly.
Regular updated info
Regular updated info
Very good at keeping you…
Very good at keeping you informed about your investment and the current finacial situation
Simple, reliable and quality
Simple, reliable and quality
Fantastic customer support that makes…
Fantastic customer support that makes you feel like a very valued customer. The help and guidance is second to none and the investments themselves are very professionally handled.
Very good investment
Very good investment
It’s quite good and I…
It’s quite good and I hope it will give a good return
Excellent
Excellent
Great investment app. Really good…
Great investment app. Really good customer service. Amazing company
I personally love their customer…
I personally love their customer service, keeping customer in the know and efficient app, flexible and easy to use.
Simple to use
Simple to use
Great platform, easy to navigate…
Great platform, easy to navigate and intuitive
Very good service,easy to understand…
Very good service,easy to understand ,and kept up to date.
It’s easy to navigate. Offers…
It’s easy to navigate. Offers choice of options. Good value fees
Always there to help
Always there to help
A relaible platform with good…
A relaible platform with good stats and service
Easy to invest with sound…
Easy to invest with sound advice and reasonable fees
really excellent
really excellent
Is probably the best and…
Is probably the best and easiest to use of all the platforms
Steady and trustworthy, good for…
Steady and trustworthy, good for long term investors who can rely on your contributions being invested sensibly
I had only positive experience…
I had only positive experience with Moneyfarm
Great service , returns ,…
Great service , returns , pricing and easy to use app . Highly
I have been using Moneyfarm…
I have been using Moneyfarm for several years and find them trustworthy and honest, and they communicate regularly.
Moneyfarm stands out as a…
Moneyfarm stands out as a noteworthy investment platform, particularly for those seeking a combination of user-friendly features and robust customer support. One of the platform’s most commendable aspects is its customer service. The support team is both prompt and accurate in addressing queries, ensuring that any concerns are resolved swiftly. This level of service is crucial for both new and experienced investors who value timely and precise assistance. Beyond customer support, Moneyfarm offers a well-structured investment service, designed to cater to a variety of financial goals. The platform’s intuitive interface makes it accessible, while its diverse portfolio options provide flexibility for different investment strategies. Overall, Moneyfarm excels in providing a seamless user experience, bolstered by a responsive and knowledgeable support team. Whether you are just starting out or looking to diversify your investments, Moneyfarm’s commitment to user satisfaction and efficient service makes it a solid choice
It’s another form of income
It’s another form of income
Excellent Investment company
Excellent Investment company
very informative and clear platform
very informative and clear platform
Easy to use and provide…
Easy to use and provide a good overview
Easy-going
Easy-going
Does what is does well
Does what is does well
Accessible and relatively cheap fees….
Accessible and relatively cheap fees. Professional in all aspects.
An efficient, proactive organization.
An efficient, proactive organization.
Great service and app
Great service and app
Best in class
Best in class
n/a
n/a
Faultless experience
Faultless experience
Easy and efficient way to…
Easy and efficient way to invest with user-friendly app
Moneyfarm is the investment platform…
Moneyfarm is the investment platform that I’ve been with for numerous years I’ve never looked back.
A great experience in starting…
A great experience in starting to invest for the first time.
Like the opportunity to talk…
Like the opportunity to talk to an advisor and they are excellent at keeping in touch. Risk is managed well when you set up an account.
Great return great telephone support…
Great return great telephone support reasonable fees
Cost effective and good customer…
Cost effective and good customer support, with the exception of one consultant who has now been replaced. Disinvesting can be cumbersome and the process and time scales should be clearer.
Good communicator and client support
Good communicator and client support
Easy to use
Easy to use
Great platform and excellent customer…
Great platform and excellent customer services
Impressive
Impressive
Easy
Easy
Very user friendly.
Very user friendly.
Great value for the customers
Great value for the customers
Brilliant in every regard. Exceptional…
Brilliant in every regard. Exceptional service and customer support as well as investing strategy for a reasonable fees.
Very good at contact and…
Very good at contact and reviews. Comparativly low fees
A good investment platform. …
A good investment platform. .
Great service cheap and excellent…
Great service cheap and excellent returns
excellent service and trustworthy
excellent service and trustworthy
ok
ok
I’ve held an ISA here…
I’ve held an ISA here for a long time, managed by MoneyFarm. The growth has been good and the dividends far outweigh the fees. They provide regular updates on market news and regularly rebalance the portfolio based on forecast trends. They also periodically check on my risk appetite to ensure my investments are allocated accordingly
Easy to navigate and understand
Easy to navigate and understand
Excellent customer service & performance
Excellent customer service & performance
Very Good
Very Good
Simple, accessible, transparent investing.
Simple, accessible, transparent investing.
great app with good info
great app with good info
Good
Good
Confident that my Investment is…
Confident that my Investment is in good hands and Im delighted with my Returns
Easy to use and user…
Easy to use and user friendly
Easy to talk with someone…
Easy to talk with someone -good app and website so you can always see your account
Very good
Very good
Easy to use app, useful…
Easy to use app, useful information, good customer service and low fees
Good
Good
4/5
Approachable
Approachable
amazing customer service, great value…
amazing customer service, great value for money
Moneyfarm offers a great investment…
Moneyfarm offers a great investment opportunity and services. It provides a platform through which I can monitor all the transactions in my business and in a very transparent manner too. I would highly recommend their services who is keen on medium to long term investment.
Great service and experience.
Great service and experience.
Nice website and dedicated personal…
Nice website and dedicated personal advisor for financial checkups
I dont have any knowledge…
I dont have any knowledge of investments and Money farm has been extremely helpful. I trust them
5/5
user friendly, good returns
user friendly, good returns
Good returns. Good personal support
Good returns. Good personal support
Very easy to find help…
Very easy to find help and to use
Everything is OK
Everything is OK
My portfolio is growing very…
My portfolio is growing very well
Quality
Quality
I find moneyfarm very good…
I find moneyfarm very good at communication with my personal account questions and also very informative information on the latest changes in the financial sector. The fees are good as they are managing my account. The app is quite straight forward use.
Excellent app customer service quick…
Excellent app customer service quick to reply accurate information value for money overall an excellent provider
Easy to set up, excellent…
Easy to set up, excellent support very good customer service
Easy to use, polite &…
Easy to use, polite & helpful advice, good results
Good product options, better returns…
Good product options, better returns than elsewhere and industry insights are useful.
Too high charges
Too high charges
Excellent
Excellent
Excellent customer service. Happy with…
Excellent customer service. Happy with growth of my investment.
Excellent for small investor
Excellent for small investor
They keep me informed of…
They keep me informed of the performance of my investment and the current market trends which could affect the performance.
excellent
excellent
Very good personnel service
Very good personnel service
good.. user friendly
good.. user friendly
Easy to transfer in an…
Easy to transfer in an existing ISA and help when needed at the end of an email
Great platform, low costs, have…
Great platform, low costs, have made me a ton of money
Credible
Credible
5/5
Easy to manage and informative….
Easy to manage and informative. Responsive to requests for help
Excellent
Excellent
Easy to use platform
Easy to use platform
Investments seem to perform very…
Investments seem to perform very well
Excellent experience no complaints
Excellent experience no complaints
Advice available, not the cheapest…
Advice available, not the cheapest put performance is reasonable.
Happy with the service and…
Happy with the service and the investment of my money
Great for placing active management…
Great for placing active management investments
Good value
Good value
Low fees, good performance
Low fees, good performance
Good all round
Good all round
Very helpful for visualizing my…
Very helpful for visualizing my financial goals
no comment
no comment
I’m not sure but I…
I’m not sure but I Steven Talewa of Tari Hela Province of Papua New Guinea select only for the year
Good, fair
Good, fair
cc
cc
Average for passive investments and…
Average for passive investments and performance
transferred a pension less than…
transferred a pension less than a year ago; so far, excellent
Easy to use
Easy to use
Good returns, Great support. App…
Good returns, Great support. App could be better as it often requires updated, but it is clear and easy to use
Easy to use, tailored service
Easy to use, tailored service
5/5
5/5
3/5
good
good
Bad value and bad service
Bad value and bad service
Good experience about 1 year…
Good experience about 1 year good app and fair ETF
.
.
Seems to have good customer…
Seems to have good customer service but to new to comment on performance
No thoughts
No thoughts
Experts on hands
Experts on hands
User-friendly roboinvestment platform with ethical…
User-friendly roboinvestment platform with ethical investment options giving good returns, and a focus on sharing market insight and education with customer base.
4/5
2/5
Pros:
One screen tells me the value of my investment
Cons:
Not ask for cookie verification every time
4/5
Pros:
Onboarding
Cons:
n/a
3/5
4/5
Pros:
Set and forget investment
Cons:
Lower fees
4/5
5/5
3/5
Pros:
No thought
Cons:
Better support
3/5
4/5
3/5
5/5
3/5
3/5
Pros:
Website
5/5
Cons:
Increase return on investment
5/5
Pros:
Ease of use
4/5
4/5
Pros:
The advisory team
2/5
5/5
Pros:
Allocation Fees
Cons:
Lower Fees
4/5
Pros:
Great allround
2/5
3/5
Pros:
Good insight information
Cons:
Match invest engines charges
3/5
Pros:
Not sure ?
Cons:
Not sure
1/5
Pros:
None
Cons:
–
2/5
Pros:
Easy to use
Cons:
Cost competitiveness
4/5
Pros:
Blogs
Cons:
Better investing
3/5
5/5
Pros:
Competency
Cons:
Value
4/5
Pros:
Ease of use
Cons:
All good
3/5
4/5
Leave a review
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Capital at risk
Expert Moneyfarm Review
In this Moneyfarm review we, give our ratings based on their nearest peers. Tell you what we think of Moneyfarm after testing them with real money and highlight the key costs, facts and figures of their accounts.
Moneyfarm Review
Name: Moneyfarm Review
Description: Moneyfarm is a digital wealth manager that aims to make personal investing simple and accessible. It was launched initially in Italy in 2012 by Italian bankers Paolo Galvani and Giovanni Dapra and entered the UK in 2016 and has big-name financial backers such as Allianz Global Investors, Cabot Square Capital, United Ventures and Poste Italiane.
Is Moneyfarm any good?
Yes, Moneyfarm is more of a digital wealth manager rather than a robo-advisor as the portfolios are put together by investment managers, rather than automatically. The automation, as it where, is fine-tuning your portfolio to match your risk/reward choices. As opposed to other robo advisors you can also top-up your portfolio with individual shares and ETFs.
- Investments: 7 pre-made portfolios
- Account types: GIA, ISA, Pension, JISA
- Costs: 0.75% to 0.6%
Fees: Moneyfarm charges 0.75% to 0.6% up to £100k then 0.45% to 0.35% over £100k. Moneyfarm investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%.
Pros
- Easy to use
- Low fees
- Diverse portfolios
Cons
- High £500 minimum investment
- 0.75%* account fee is relatively high
- No individual US shares available
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Pricing
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Market Access
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Online Platform
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Customer Service
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Research & Analysis
Overall
4.4Capital at risk
Moneyfarm CEO Interview
If you want to know more about how Moneyfarm works and why it was set up you can read our exclusive interview: Giovanni Daprà, Moneyfarm CEO on why his digital wealth management firm is so much more than a robo-advisor.
Capital at risk
Moneyfarm Facts & Figures
⬜ Public Company | ❌ |
👉 Number Active Clients | 135K |
💰 Minimum Deposit | £500 |
💸 Client Funds | £3.9 billion |
📅 Founded | 2012 |
Account Costs | |
➡️ Investment Account | 0.25%-0.75% |
➡️ SIPP | 0.25%-0.75% |
➡️ Stocks & Shares ISA | 0.25%-0.75% |
➡️ Junior ISA | 0.25%-0.75% |
➡️ Lifetime ISA | ❌ |
Dealing Costs | |
➡️ UK Shares | £3.95 per trade |
➡️ US Stocks | £3.95 per trade |
➡️ ETFs | £3.95 per trade |
➡️ Bonds | 0.3% for Liquidity + |
➡️ Funds | £3.95 per trade |
Capital at risk
Is Moneyfarm’s pension any good?
Moneyfarm’s pension is a managed private pension account where you invest in prebuilt portfolios, it’s more of a managed pension rather than a SIPP, but you can still invest in individual shares in their ISA and GIA.
Moneyfarm lets you invest your pension in one of seven ready-made simple and diverse portfolios with different degrees of risk and reward. Users can transfer a pension or setup a new one and Moneyfarm will manage your portfolio based on your retirement target date by reducing the risk as the time approaches.
Moneyfarm’s pension account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Capital at risk
Can you invest in a Moneyfarm JISA for your children?
Yes, the Moneyfarm junior ISA has the same portfolios as the standard GIA, ISA and pension account. So you can invest tax free for when your children turn 18.
- Investments: Pre-made portfolios
- Minimum deposit: £500
- JISA account charge: 0.75%
- Dealing fee: £0
Moneyfarm smart tech allows you to monitor your JISA’s performance from anywhere, automate your monthly deposits so you’ll never miss an opportunity again, and their team of dedicated investment consultants are on hand to answer any queries you may have via anytime calls, chats, or emails.
Moneyfarm junior stocks and shares ISA account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Capital at risk
Moneyfarm Performance
For Moneyfarm, we have focused on its seven non-ESG managed portfolios. Performance net of fees is shown below between 2019 and 2023.
Risk level | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
2023 | 4.6 | 6.7 | 7.6 | 9 | 10.3 | 11.5 | 12.4 |
2022 | -8.1 | -9 | -9.3 | -9 | -11.5 | -11.7 | -12.3 |
2021 | -1.5 | 2.7 | 5.8 | 8.8 | 11.3 | 13.9 | 16.6 |
2020 | -0.2 | 2 | 3.3 | 2.9 | 4.9 | 6.3 | 6.3 |
2019 | 2.9 | 6.6 | 9.5 | 11.7 | 14.6 | 16.5 | 19.8 |
£1k would have grown to | £972 | £1,084 | £1,168 | £1,240 | £1,306 | £1,389 | £1,464 |
Here, £1,000 invested in the highest risk option would have grown to £1,464.
Capital at risk
Is Moneyfarm’s GIA a good investment account?
Moneyfarm is a trusted investment account based on our metrics of regulation, size and products. The GIA is not as good as the Moneyfarm ISA for your first £20k invested each year though as you have to pay capital gains on any profits outside of your ISAs.
Moneyfarm’s GIA is a digital wealth manager and makes setting up a diverse investment account easy and cheap. As with other robo-advisors, you cannot buy individual stocks, but instead choose to invest in any of their seven risk-based portfolios through a stocks and shares ISA, a pension or a general investment account.
Summary
- Investments: Pre-made portfolios
- Minimum deposit: £500
- Account types: GIA, ISA, Pension, JISA
- Account charge: 0.75% annual charge
- Dealing fee: £0
Moneyfarm’s investment platform is like a big quiz directing you towards the most appropriate portfolio based your responses to risk-based questions.
Is Moneyfarm a cash or investment ISA?
Moneyfarm has a stocks and shares ISA that invests your money in the stock market. You can get better returns than with a cash ISA, but as with all investing the stock market goes up and down so you could get less than you originally invested. So if you don’t want to risk losing any money a cash ISA with someone like Hargreaves Lansdown Active Savings would be a better option.
Moneyfarm’s ISA invests in ETFs to keep the costs low, so you aren’t paying for active managers. Instead, you are benefiting from tracking a series of diversified indices that are regularly rebalanced. This should mean you get to keep most of your returns rather than paying hefty fees to fund managers.
- Investments: Pre-made portfolios
- Minimum deposit: £500
- ISA account charge: 0.75%
- ISA dealing fee: £0
Fees: Moneyfarm’s ISA investing account fees are scaled between 0.75% for accounts between £500 and £50,000, then above £100k are 0.45% to 0.35%. Average investment fund fees are 0.2% and the average market spread when buying and selling is 0.10%
Is your money safe in the Moneyfarm app?
Yes, the Moneyfarm app connects to all their accounts and lets you view your portfolio balance and performance whilst on the move.
As Moneyfarm is a fairly passive investment account and not that complicated, you can also use the app for making deposits and choosing investment portfolios.
Capital at risk
Richard is the founder of the Good Money Guide (formerly Good Broker Guide), one of the original investment comparison sites established in 2015. With a career spanning two decades as a broker, he brings extensive expertise and knowledge to the financial landscape.
Having worked as a broker at Investors Intelligence and a multi-asset derivatives broker at MF Global (Man Financial), Richard has acquired substantial experience in the industry. His career began as a private client stockbroker at Walker Crips and Phillip Securities (now King and Shaxson), following internships on the NYMEX oil trading floor in New York and London IPE in 2001 and 2000.
Richard’s contributions and expertise have been recognized by respected publications such as BusinessInsider, Yahoo Finance, BusinessNews.org.uk, Master Investor, Wealth Briefing, iNews, and The FT, among many others.
Under Richard’s leadership, the Good Money Guide has evolved into a valuable destination for comprehensive information and expert guidance, specialising in trading, investment, and currency exchange. His commitment to delivering high-quality insights has solidified the Good Money Guide’s standing as a well-respected resource for both customers and industry colleagues.