Tell us what you think of this provider.
Bad experience !!!!
I’ve been a loyal Starling Bank customer for 7 years, running my business account through them without ever missing a payment and keeping an excellent credit score. Out of the blue, they’ve decided to close my business account with zero explanation.
No warnings, no reasoning, no support — just a blunt “we’re shutting you down.” For a bank that claims to support small businesses, this is disgraceful treatment. Imagine trusting your finances to a bank for years, only to be dropped overnight for no reason.
I would strongly advise any business owner to think twice before trusting Starling Bank with something as important as their livelihood. Reliability and transparency clearly mean nothing to them.
Easypeesey
App is so easy to use and understand even for an old biddy like me.
Great customer service
Nothing ever seems to be too much trouble when I’ve needed to speak to someone it’s never been more than a few minutes before I’m talking to one of your team who has always managed to solve my problem, it’s been many years since I’ve been delighted with a bank, first class service.
So Easy
Love this banking app. So straightforward. Gives you all the info you need without having to search. Plus the interest in my current account is a nice little extra.
Prompt response when at home or abroad
Love the ease with which you can choose to pay in euros or sterling.
Updates immediately.
Notifications straight away following transactions
User friendly
Easy to keep track of spending. Interest on current account.
Traveling
A good bank especially when traveling
Great Bank to be with
Originally banked as a business customer but liked them so much, opened a personal account, and subsequently a joint account too!
Excellent service
I have a Sterling and Euro account with Starling. It was easy to set up and any time I have had a query, it has been responded to promptly and accurately. Can’t fault them.
Excellent.
Quite friendly and helpful. Nice to talk too.
Starling Bank: A UK digital bank with modern features and competitive savings
Provider: Starling Bank
Verdict: Starling Bank is a UK digital challenger bank offering personal, joint, euro and business accounts. It has no monthly fees, FSCS protection on deposits up to £85,000, and is regulated by the FCA and PRA. Starling is based in London, with its registered Starling Bank address at 2 Finsbury Avenue, London, EC2M 2PP.
Is Starling Bank good?
For most users, yes. Starling Bank offers fee-free banking, competitive savings rates, and an excellent app. Is Starling going bust? No — despite regulatory fines, it remains stable, FSCS-protected, and growing. It’s one of the strongest digital options for personal and business accounts, as long as you are comfortable with app-based banking and don’t need branches.
Pricing & Interest Rates
Starling Bank has built its reputation on transparent pricing and competitive interest rates. Its Easy Saver account currently pays interest on 12-month terms. It has removed interest on standard current accounts from February 2025, reducing returns for customers holding large balances.
There are no monthly account fees, and Starling does not charge extra for spending abroad, using Mastercard’s exchange rate for foreign card payments and ATM withdrawals. These features make it attractive for both domestic and overseas use.
Products & Features
Starling Bank offers a full range of current and savings accounts, plus business and euro accounts. It has budgeting tools like Spaces for ring-fencing money, Bills Manager for setting aside funds, instant transaction notifications, and strong card controls.
Business customers can connect accounting software through the Starling Marketplace and access free UK payments and integrated spending insights.
There is no Starling Bank credit card yet, but its core products are broad and well integrated, giving users strong day-to-day banking functionality.
App & Website
The Starling Bank app is one of the strongest in UK banking. It has a clean design, reliable performance, and highly rated features like cheque imaging, instant alerts, spending categories, savings goals, and card freezing.
The app and online banking platform are regularly updated, and customer reviews praise their stability and ease of use. Starling Bank login is secure and fast, and you can open or close accounts entirely through the app without needing branches.
But website bank account access is limited.
Safety & Reliability
Starling is a licensed UK bank with full FSCS protection and robust security tools like biometric login, fraud monitoring and instant card controls. It has faced scrutiny, with the FCA fining it £29 million in 2024 for “shockingly lax” anti-money laundering controls, which has raised questions about Starling Bank financial struggles and governance, though it remains solvent and operational.
The bank has since pledged to improve compliance systems. While these failings dented its reputation, Starling Bank is safe overall, and is Starling a UK bank? Yes, it is fully regulated and headquartered in London.
Customer Experience
Customer reviews are generally positive, praising fast account opening, helpful in-app chat support, and the absence of fees. Users say it is intuitive to use day-to-day and Starling Bank abroad works well, with no extra charges for foreign spending or ATM withdrawals.
Cash deposits are possible at Post Office branches using a Starling Bank sort code and account number, which answers common questions like how to pay cash into Starling Bank or how to put cash into Starling Bank.
There are occasional complaints about delays resolving complex fraud or disputes, but these are relatively rare.
Pros
- Excellent mobile banking app
- No monthly account fees
- Strong savings interest rates
- Instant spending notifications
- FSCS protected up to £85k
Cons
- No physical bank branches
- Lost current account interest
- Past FCA regulatory fine
- Limited cash deposit options
- No Starling credit card
- Pricing & Interest Rates (4)
- Products & Features (4)
- App & Website (5)
- Safety & Reliability (4.5)
- Customer Experience (4.5)
Overall
4.4
Starling Bank Easy Saver account launches paying a competitive 4% interest
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Anne Boden, Starling Bank CEO on how they offer some of the best international money transfer exchange rates in the market
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