Nutmeg Customer Reviews

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Nutmeg
Average rating:  
 104 reviews
Mar 23, 2021
by Frank on Nutmeg

I love everything about this company

Mar 23, 2021
by Jerry Tsang on Nutmeg

Nutmeg have made investing incredibly straightforward. Their newsletter and video blogs have been invaluable resources in helping me understand the principles of investing and economics

Feb 3, 2021
by Mike Ferris on Nutmeg

I've had a lot of interaction with Nutmeg and they have always been helpful. Responses are accurate and concise. They always understand any question I present to them. I hope that continues.

May 4, 2019
by Christian hill on Nutmeg

I've been using nutmeg for over a year now and its been so easy and I've had no dramas at all. Any enquiries I've made have been dealt with super quick and in a competent manner. I hope they carry on succeeding in their chosen business field. I'm looking forward to hopefully being part of the crowd funding

Apr 30, 2019
by Sofia Hansrod on Nutmeg

Nutmeg has eased me into a whole new journey with investing. The detailed Risk Profile gave me an insight into my values about investing and surprisingly I discovered I'm much less risk averse than I had imagined. The gains on my investment have been impressive and the platform is so simple and easy to use! As a woman totally new to investing it took away the complexity that often causes you to give up on something new due to to sheer overwhelm. I wish I'd begun my Nutmeg journey much earlier and would definitely recommend the platform!

Apr 30, 2019
by Colin on Nutmeg

The simplicity of the product offered was the greatest draw for me. I could easily go with ready-packed products or I could pick & choose what I wanted having read very clear instructions & information.
The way information is displayed makes it easier for the lay person to understand.

Apr 30, 2019
by Mary D McCrae on Nutmeg

I am a very small investor but I have found all information from Nutmeg easy to understand and when I had to contact them I found them helpful. I like to see monthly updates by Shaun Money Manager on Facebook and they ask for questions from investors. I also like the fact that they have eco portfolios.

Apr 30, 2019
by Matt Cleary on Nutmeg

The Nutmeg platform is intuitive to the point where you are unlikely to need support however on the one or two occasions I have had to contact them they have been exactly what you have a right to expect, quick, knowledgeable and happy to help. The app gives me great insight into where my money is invested and I feel engaged to want to continue, as a first time investor they have helped transform my financial security by helping me to make investing part of my routine behaviour.

Apr 30, 2019
by Catherine Kershaw guy on Nutmeg

Clean,simple and informative .

Apr 29, 2019
by Giles on Nutmeg

I like Nutmeg because it presents an inclusive outlook, which makes me feel included in the business. My previous ISA provider by contrast, was remote and inaccessible and presented charges that were unreasonable. The regular video updates from Sean and his team is encourage investors to take a closer interest in what is going on. Excellent social ethics and the offer for ethical investing.

Apr 29, 2019
by Andrew King on Nutmeg

I have been so impressed with everything nutmeg has to offer from their simple and easy-to-use platform, great investment advice and blogs along with the returns I am seeing in my account!

Apr 29, 2019
by Jackie on Nutmeg

As a first time investor I find the website and app super-easy to use and understand. The email communications are also great for learning more. I like how I can balance the risk and clarity on how ethical my investments are. I'm also getting good returns. Overall very happy and satisfied with Nutmeg.

Apr 29, 2019
by James on Nutmeg

Very happy with nutmeg - like the app, good way to keep track of finances. The products and choices are explained well and fees seem ok and in line with competitors, i.e. traditional banks.

Apr 29, 2019
by Joanne on Nutmeg

Great service. Very easy to use. Would highly recommend.

Apr 29, 2019
by Keira on Nutmeg

I've been investing with Nutmeg since 2014, their online interface is excellent and their communication of what's happening in the marketplace are very easy to understand. I've had good returns too which is great. They help guide you to find the risk-level you are comfortable with. I was also impressed that they have responded to feedback to launch ethical products too.

Apr 29, 2019
by Asa Larsson on Nutmeg

If you want better returns than your current account interest, but don't want to waste much time monitoring the markets and your investments, Nutmeg is easy and quick to use and has so far delivered for me. I like their investment ethos.

Apr 29, 2019
by G Lummis on Nutmeg

Super easy to use platform even for me!! Love the ease with which I can manage my funds and understand the non jargon. Emails worth getting too as they are written in plain English. Great company and customer service. Highly recommend.

Apr 29, 2019
by amy on Nutmeg

What an easy process to apply. No jargon, interface was clear and it's super easy to manage in the app if you want to change anything about what you invest (from the type to the risk and the amount, all easy to navigate.

Apr 29, 2019
by Si on Nutmeg

Brilliantly transparent and easy-to-use platform giving you all the information you need to model and choose your investments independently, ahead of the game with socially responsible investing, always sharing knowledge and research to make customers more independent, always innovating, great communications and very open team, no "heavy sell" of any product or service - seem genuine

Apr 29, 2019
by Julia Fourey-Jones on Nutmeg

Simple and intuitive to use, fast & helpful customer service, reasonable fees and overall very good product. I have made significantly more money from using this platform than I would have done using high-interest savings accounts

Apr 29, 2019
by Saijie Sim on Nutmeg

The Nutmeg platform presents the information in a clear and easy to understand manner. This is very much appreciated and jargon is kept to the minimum. Their customer service is very quick and questions are easily resolved. The monthly video and email updates keep their customers informed on the rationale for their investment strategy. The ability to also chose a more positive environmental, social, governance (ESG) approach to investments makes them stand out from the market.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Sheila Bunnett on Nutmeg

This is the first time I have tried this type of saving and have been pleased with all aspects of service

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Matthew on Nutmeg

Truly appreciate the transparency and simplicity of nutmeg. Opened some portfolios up and they are doing great. All managed in a brilliant way and earning me money even only after a short period of time! Crazy good company. Thank you. Appreciate all you do for me!

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4.5/5

Apr 29, 2019
by Matthew on Nutmeg

O accepted the social responsible investing as this suits me the prices are a little higher but very reasonable! All managed so I don't have to constantly manage my portfolios. Have earned since starting which anyone wants and it's only been a short period of time. Thanks guys. Truly appreciate it.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4.5/5

Apr 29, 2019
by R Hewitt on Nutmeg

Simple to use

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by chris on Nutmeg

Nutmegs app is simple to use with the right amount information to the front but with the ability to drill down for more detail when required .

In addition a monthly update on investment plans and economic impact globally is given in a blog from the company.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Chi wan on Nutmeg

Nutmeg was the choice I picked to carry out my investments and it a was a good choice I made.



Online platform/app - is very easy to understand and work around with. Even with me being all new to this I could understand how to setup.



Customer service - very well mannered and extremely helpful. I had a problem with transferring and they had got back to me with the hour.



Fee and pricing - comparing to all the other competitors nutmeg are much lower.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Jingyue on Nutmeg

The nutmeg platform is easy to use. For everyday money management, it is convenient. I like the user friendly set-up, it is clear how to choose different settings and tailor it to my needs. The fees are reasonable for fixed management. I can select different risk levels and change it when I need. I am satisfied with their customer services as well. Overall, nutmeg is a very good investment platform.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Joel on Nutmeg

Nutmeg has a great app and website, it is easy to choose what you want and to find the best investment strategy for you.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Ajeje on Nutmeg

Extremely easy to setup and manage

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Katherine Mann on Nutmeg

I've been a Nutmeg customer for around two years. I consolidated some old workplace pensions with them and also have an ISA with them. I like the fact I can split my ISA allowance into multiple pots - I have an socially responsible pot and a fully managed pot. It's reassuring to know that someone else is looking after my investments so I don't have to worry about them. I don't log in to regularly, but when I do I can see exactly how each pot is performing and what I'm paying in fees.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by J mc co on Nutmeg

Easy app to use. Check lodge and review in an instant

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by E Metcalfe on Nutmeg

Easy to use, no jargon, you are kept well informed, and the website is very easy to navigate and understand.

Also perform as well if not better than a lot of other sites.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Jessica on Nutmeg

The platform is easy to use for a beginner. It is easy to see how much interest you are earning.

Online Platform: 5/5
Customer Service: 4/5
Fees & Pricing: 4/5

Apr 29, 2019
by Vito on Nutmeg

I've been using Nutmeg for over 6 months now. I'm really happy with how user-friendly and easy to use their app is. Their customer support team were swift in their responses and made sure the matter was addressed properly. What I also really appreciate is their email updates which consist not only of their view of the market/stocks/economy outlook, but also keeps me informed about tax planning and other relevant matters to me. I would most definitely recommend this platform.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Kye Yeung on Nutmeg

Very clear how to set up a "pot" assigning a level of risk you are comfortable with. Also the new socially responsible styles is a big plus if you care about where your money is invested.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Jose Ermina on Nutmeg

Great way to invest. Intuitive, easy to use.

Online Platform: 4/5
Customer Service: 3/5
Fees & Pricing: 4/5

Apr 29, 2019
by Timothy Higgs on Nutmeg

I have recently set-up a Stocks & Shares ISA with Nutmeg and it has been a smooth process with no hiccups to date after I got used to the web-site layout. The setting up process is remarkably quick and intuitive for a financial product and I am pleased with the flexibility regarding chopping and changing my risk profile before settling for a 'balanced' portfolio.



Nutmeg use ETFs to construct a portfolio which keeps fund management fees to a minimum but the overall platform fee is merely average (hence the 3-star rating) though I am wondering whether economies of scale will kick in as they attract more investors and the platform fee will come down?



It is relative easy to view the individual portfolios for the different investment risk levels and they appear sensible if perhaps somewhat unimaginative which is probably what most investors would want anyway. You can opt for individually tailored portfolios with a more active management style (involving humans!) rather than the default 'invest and walk away' option (which I have gone for) but the management fee increases considerably for the active option to a point where I do not think it is competitive. Ultimately if you are going to "panic" on every market correction and require the complete rejigging your portfolio then investing is probably not for you, investing is for the long-term remember, and so in my view active management would likely be counterproductive provided you are invested across a range of asset classes (equities, bonds, cash, commercial property, infrastructure, etc).



The web-site provides a projection for the value of your investments into the future is a very neat feature comprising a fan chart indicating a range of probabilities projected to a target date selected by you but the returns are hardly 'shoot out the lights' even for the riskier portfolios.



The web-site login is a little subpar comprising a simple login and password protocol which considering that significant sums could be held on this platform isn't really adequate in the modern era where hackers have sophisticated tools. The login protocol should comprise a minimum of two passwords with random characters taken from these for each login in case of keyboard trackers and perhaps a security question (perhaps a memorable date) too?



So in conclusion there is certainly room for improvement especially with the login protocol but Nutmeg is probably the best of the "roboadvisor" investment platforms and deserves 4-stars overall.

Online Platform: 4/5
Customer Service: 4/5
Fees & Pricing: 3/5

Apr 29, 2019
by Karl on Nutmeg

Nutmegs service is so simple and transparent that a child could probably use it to invest! Very nice interface, simple assessments, deposit your money and let it grow. I’ve been super impressed by the communications during the recent downturns but also on a more regular basis to help improve investor understanding.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Jon Smith on Nutmeg

Very easy to use and transparent. This was my first dabble into the investment world and it was an excellent starting place.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Cecilia Rosa on Nutmeg

Nutmeg was the easiest and most straight forward platform I found to start investing. I had zero experience and they helped me to understand what and how to do. I was a little sceptical because the name didn't ring a bell in the beginning, but the platform is solid and I felt secure investing my money there.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Chris on Nutmeg

Great service combined with ease of use. Regular communication and useful information, highly recommend

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by A Fraser on Nutmeg

They make investing simple for everybody. Nutmeg's site is fresh and intuitive. In fact I've been so impressed with their service, pricing and focus I moved my other investments over to their platform.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Terry Edwards on Nutmeg

I am now approaching retirement and have had a review of my finances with tom form Nutmeg. His easy to understand report and advice have been really helpful. I find financial info difficult to understand but its much simpler with Nutmeg.Friends with investments tell me of their huge costs. I am confident my pension and ISA are in the safest place and my understanding has grown. The nutmail facility is brilliant and customer service great.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by A Fraser on Nutmeg

After having my pension stuck away for many many years in an account I knew very little about. I decided to transfer over to Nutmeg after doing my research on them and havent looked back. I feel I am now more informed on my own pension and they are always so transparent.

The service they provide has been superb!

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Hilary Edwards on Nutmeg

Ive been with Nutmeg for a number of years now. I love the simplicity of the website to use, the friendly staff and the low fees. Its also great to have regular monthly pod casts of the way things are in the financial world and the jargon buster is very helpful. I feel confident my monies invested will perform well for me.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Josh Turner on Nutmeg

Innovative: Nutmeg’s online investment products are highly innovative, offering me reliable web and app platforms regularly updated to include improved features and functionality, quality educational investment information that is related to current to market news and trends, and unrivalled levels of transparency about the investments I hold and why they have been selected. Attentive: As a customer I enjoy excellent levels of customer support, and have always found that my queries habe been dealt with quickly and thoroughly. I am kept well informed about market conditions and investment decisions through email communication and monthly investment update videos from the investment team. Representative: Nutmeg understand me as a customer, providing products that meet my needs in terms of financial goals, risk tolerance, and values, with a new set of portfolios designed to invest as ethically as possible and maximise ESG scores.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Ru Dalton on Nutmeg

I found Nutmeg when looking for Lifetime ISA options. Their system is very slick and easy to use, giving people a sensible spread of options, without bamboozling them with excessive choice.



Only 4/5 on fees, as there's always a conflict there, but Nutmeg's fees seem reasonable compared to other options, and as they grow, I imagine scale could allow them to be squeezed even further.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Steve Hughes on Nutmeg

Easy, transparent and low-cost investment for all.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by John Rogers on Nutmeg

I started with nutmeg when i really got the bug to learn about buying shares and the financial world. Nutmeg offered a way I could take a small step in the financial rat race without feeling too out of place. As i began my venture into the complex world of investing, Its given me first hand experience of the ups and downs of the markets and provide great information both through the live chat and newsletters.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Julia Watkins on Nutmeg

A brilliant online platform which is easy to use and provides excellent information and results.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Chris O'Shea on Nutmeg

The easiest to use platform I've ever had for my ISA!

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Elizabeth on Nutmeg

I’ve been using Nutmeg for just over 6 months now, and their platform is really easy to use. It also helps that they are one of the few platforms that provide a Lifetime ISA option. Their customer service is very good too, and they were very helpful whenever I got in touch with them.

Online Platform: 4/5
Customer Service: 5/5
Fees & Pricing: 4/5

Apr 29, 2019
by Sean on Nutmeg

The online platform makes things super simple to stay across your investments. Provide a good amount of information and updates too. Would definitely recommend.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Carolyn on Nutmeg

It is simple and fuss-free. The pricing structure is transparent, the website's UX is perfect. I don't need anything else.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Francis Brooks on Nutmeg

Excellent Web based investment firm. Makes it very straightforward to invest for an ISA or LISA. Like the option of socially responsible investsting. Easier to add money.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Toby on Nutmeg

I wish Nutmeg has existed 20 years ago. I’d be a lot closer to early retirement if that had been! It’s almost unimaginable that this service didn’t exist. Nutmeg manage all of my long term savings and they’re doing a sterling job at helping me get closer to my goals, with all of my pots performing admirably. Thanks, Nutmeg!

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Saurabh on Nutmeg

Nutmeg is easy to use and provides a great platform to invest in various types of funds at low management fees. While the dashboard shows an overview of investments, investors can also drill down to see the split across various stocks and bonds funds. It truly has helped bring investing to a wider population.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Cherry Bartles-Smith on Nutmeg

Excellent platform. Easy to understand and instant snapshot of my investments.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Phil Mitchell on Nutmeg

Simple to setup and use with decent returns over the last two years.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Ruth Town on Nutmeg

Great service for investment novice.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by john on Nutmeg

Simple,easy and secure investing for the beginner. Every part of the process is tailored to make user interaction simple yet informative.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Bulent on Nutmeg

Really pleased with the experience so far. Great online platform and supporting documentation inspires confidence that your money is in safe hands. Tracking the progress of your funds is easy, if you want to check daily, or you can just set it and forget it. Two thumbs up.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Clare Porter on Nutmeg

It’s so simple to invest with Nutmeg. You can see where they are investing easily and keep you updated on how you can invest

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Ben Axtell on Nutmeg

Been using nutmeg for many years and always had a good experience

Online Platform: 5/5
Customer Service: 5/5

Apr 29, 2019
by Miss F on Nutmeg

Leading the way by providing a clear, easy to use and accessible platform, where you immediately see your balance, returns, fluctuations etc. Good updates and explaining what’s going on in the market. Fair fees.

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Will Brierley on Nutmeg

Clear, trustworthy, good returns and incentivizes me to save

Online Platform: 5/5
Customer Service: 5/5

Apr 29, 2019
by Rachel on Nutmeg

Convenient and friendly service. Takes the hassle out of investing. Provided simple yet informative information in their email updates so I know what’s going on with my investments. Have recommended to friends who want to start their investment portfolio

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Jennifer Page on Nutmeg

I wanted to start investing but wasn't sure where to start. Nutmeg make it easy. A simple process to start your investments with advice on risk appetite and I chose a socially responsible portfolio. I can change the profile of my investments at any time using the mobile app. And I can see my investments at a glance including how much I've laid in fees. Monthly reports keep me up to date and my questions have been answered promptly by the Nutmeg team. A fabulous platform that I have already recommended to friends.

Apr 29, 2019
by Rachael on Nutmeg

Nutmeg are the first company I have invested with. Their app, website and customer information is easy to use and understand. I really believe they are revolutionising finance ! For the better !

Online Platform: 5/5
Customer Service: 5/5
Fees & Pricing: 5/5

Apr 29, 2019
by Sarah on Nutmeg

Very simple to use platform and allow you to change level of risk and amount you want to invest each month easily. They provide regular email updates on investment strategies and their take on what has been going on in the markets.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Jamie on Nutmeg

Nutmeg provides a clear, easy, transparent platform. I can easily see how my investments are doing with daily trcking, fees are perfectly transparent and customer service is excellent.

Nutmeg have helped me trace a number of previous investments with other companies and have been absolutely excellent in helping me move my funds onto their user friendly platform. Customer service is some of the best I have ever received .

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Callum on Nutmeg

I recently moved to Nutmeg from Moneyfarm after discovering their Socially Responsible Investing (SRI) scheme. My ISA was transferred quite quickly without much hassle and the process was relatively straightforward. Nutmeg offers finer granularity over your investment style and risk level, providing you with a bit more clarity on how each affects your portfolio than Moneyfarm. Their website and app are responsive and easy to navigate, with all the information you could need within easy reach. Maybe a bit more expensive than Moneyfarm, but so far I'm happy to pay it.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 4/5

Apr 29, 2019
by Paul Cole on Nutmeg

Easy to use, transparent fees and good email updates on the market and Nutmeg’s strategy.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Ian Dailey on Nutmeg

As the title says nice app interface, great customer service and a clear investment strategy.

Online Platform 5/5
Customer Service 5/5

Apr 29, 2019
by Alex Dalton on Nutmeg

They provide lots of information about the investments and it's very easy to use. It's great that socially responsible portfolios are offered - it would be nice if socially responsible was the only option available.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Ruth on Nutmeg

As a new investor, I am impressed with the information Nutmeg provides about my investment. Actual amount invested, real time returns in £ and % and a day to day graph showing the value of my fund. Plus interesting and useful articles and blogs. Top marks!

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by William Rutherford on Nutmeg

Easy investing with an eye on the market at reasonable fees which results in my investments increasing dependant upon my risk requirement. Overall result hassle free with good outcomes. Also like the monthly update on the market.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 4/5

Apr 29, 2019
by Alex Lalev on Nutmeg

Fantastic investment platform, suitable for a wide range of investors - easy to adjust the risk, regular payments, timeframe etc. I like the beautiful, easy-to-use website and mobile app as well as the monthly investor updates!

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Chris on Nutmeg

I've been with Nutmeg for a few years. They are still my ISA/SIPP online provider of choice - a good compromise or mix, for me, of reasonable fees for good service. The website is fairly intuitive and easy to navigate and I applaud their recent addition of socially responsible investing funds.

Online Platform 4/5
Customer Service 5/5
Fees & Pricing 4.5/5

Apr 29, 2019
by Paul COLLINS HOWGILL on Nutmeg

I have invested with Nutmeg since August 2013. I have seen a good return inspite of difficult markets. The website is clear and intuitive. The fees charged must be some of the lowest around.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Jason Farrington on Nutmeg

I invested in a Nutmeg Stocks and Shares ISA for the first time this month and I have been highly impressed with the platform. It is comprehensive and at the same time easy to use. I like the fact I could give Nutmeg an insight into my attitude to risk, then choose the "fixed" option and sit back and relax. Five stars all round from me.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Keith Norman on Nutmeg

I’ve been with Nutmeg since the beginning and I’ve enjoyed being one of their customers, the clarity of detail and the News updates from Shan are very detailed but in a way a layman can understand. I’ve continued to invest more into my ISA as and when allowed and have recently transferred my pension over to Nutmeg.

That transfer was handled with ease and unlike Scottish Widows were I had come from , news of progress was given to me on regular occasions.

Charges are reasonable as you are dealing directly to the platform, no middlemen to take their slice . The electronic age has allowed novices to see how it all works and to their credit Nutmegs platform allows us to select our level of risk and show were they have invested the money’s on our behalf .

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Alastair Knights on Nutmeg

Clear and easy to use

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Sam Moore on Nutmeg

I'm a first time investor and my experience with Nutmeg has been positive from the start - my only regret is that I didn't start investing earlier. I'd always seen investing as something of a risky venture and one that would be difficult to manage but Nutmeg makes the process simple. When you set up an account you taken through a series of questions that helps you determine how comfortable you are with risk which will then determine the risk level of your portfolio of investments: basically tailoring your account to you. I find their mobile app and online site easy to navigate and there's plenty of information and email updates that are helpful and easy to understand. I have recommended them to friends and colleagues.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Rachel Warby on Nutmeg

Nutmeg compared to other banks and platforms makes having an ISA incredibly straightforward, and I know that I can trust in them to invest my savings sensibly.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Amanda Parmenter on Nutmeg

They are great value for fees, very open with the costs and risks, plus by being so attentive to events they produce great returns too. I love their monthly investor updates and accessing the platform is so easy.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Jack Hughes on Nutmeg

Nutmeg have excelled in providing an excellent service end-to-end. I was impressed with the seamless on boarding experience that minimised the often painful process of opening an account with a financial services provider with innovative solutions such as selfie set-up.



I would definitely recommend them to family and friends.

Online Platform 5/5
Customer Service 4/5
Fees & Pricing 4/5

Apr 29, 2019
by Edwyn Pelly on Nutmeg

Very easy site to use with an excellent app available

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Richard Trimble on Nutmeg

I have used nutmeg for the past 4 years. They have always exceeded my expectations regarding transparency and communication enabling me to understand how my money is being invested.

The low fees and other costs are excellent and their overall long term investment strategy is a good fit for me.

Would highly recommend.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by James Munro on Nutmeg

I have invested for approximately 3 years and have experienced the growth and improvement of services, from the App to lower costs.



I have also seen a significant growth in my fund!



I look forward to viewing Shaun's webcasts explaining recent investment conditions and future prospects.



Keep up the great work!

Online Platform 5/5
Customer Service 4/5
Fees & Pricing 5/5

Apr 29, 2019
by S Smeraglia on Nutmeg

Regular updates with clear explanations & links to more detail or further information if wanted. Appreciate Nutmeg's ethical no-nonsense approach.

Online Platform 4/5
Customer Service 4/5
Fees & Pricing 4/5

Apr 29, 2019
by John Birkett on Nutmeg

I am quite a new investor, not knowing a great deal about share, funds etc. I felt I needed to learn more about it, then invest a small amount. After reading reviews and speaking to friends, I was left in no doubt, Nutmeg would be a good start. Despite getting the thumps up from friend's, your still nervous thinking is this a genuine company. Following my first, payment, I needed to ask

questions about certain areas of investing. I was more than pleasantly surprised how easy it was, and in my language as a complete novice. The fund at the moment despite the uncertainties around the world like Brexit, the team at Nutmeg makes you feel secure.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 4/5

Apr 29, 2019
by Susana Restrepo on Nutmeg

Easy to use for newbie investors, impecable customer service!

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Simon on Nutmeg

The best returns I've found with the possibility to invest ethically. Customer service & feedback from the Nutmeg team is always open, honest and easy to understand. Setting up an investment is simple as is adding and withdrawing your money. Can't recommend them enough.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Lloyd on Nutmeg

Great platform and easy to understand. Shows me all the information I need in order to compare and make decisions.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Alexander Peter on Nutmeg

Great easy to use app that is very intuitive. Only complaint is that the fees are slightly higher to invest in an ESG portfolio.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 4/5

Apr 29, 2019
by Mariajf on Nutmeg

I like that this platform makes investment available to anyone with good service and transparent communication. I am informed frequently and there is an “educational” component to their communication too, which I appreciate. Access to good returns even investing small amounts, so quite “inclusive” to the common investor.

Online Platform 4/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by P L on Nutmeg

Very easy to set up, pleasant and competent customer service. Would highly recommend.

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

Apr 29, 2019
by Caspar Whitehead on Nutmeg

Simple and easy to use, with lots of content available for deeper insights. Opening up investment to the wider public, as it should be!

Online Platform 5/5
Customer Service 5/5
Fees & Pricing 5/5

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What is the Nutmeg investment platform?

Nutmeg were among the first robo advice-led financial services in the UK. The FCA-regulated company offers a range of personal financial products which are supported by robo-advisors rather than humans which help keep costs down while still providing a tailored service online.

Nutmeg has more than £2bn in assets under management but is yet to make a profit.

Nutmeg is independently owned and free to choose any assets or funds it likes to support its product range. It is the leading robo-advice platform in the UK and has been endorsed by the government.

Nutmeg Account Types

  • Stocks and Shares ISA
  • Lifetime ISA
  • Junior ISA
  • Personal Pension
  • General investment account

Nutmeg Stocks & Shares ISA Account

For a minimum £500 initial investment, Nutmeg offers off the shelf portfolios across its ISA range to suit four different investment styles. Initial investment is just £100 for the lifetime and junior ISAs. Investors can dial the risk up and down within the investment styles to build a tailored portfolio which matches their attitude to risk.

Nutmeg Personal Pension

Nutmeg offers both the ability to build up a pension and to draw it down when retirement comes. While it may not be entirely necessary or appropriate to look at your pension continually since it is a long-term investment, Nutmeg offers ‘24/7 access to your account, we’ll keep regular contact to explain where your pension is invested and how it’s performing’.

More helpfully, Nutmeg’s pension team will notify investors six months and again six weeks prior to reaching their retirement date ‘to let you know if you're on track’.

Nutmeg’s personal pension offers a range of investment styles. These are the same as the ISA range except for the smart alpha style, which is not available.

On a £90,000 investment in the fully managed or socially responsible personal pension, investors would pay £12.95 a week. This is made up of 0.75% in Nutmeg fees, a fund cost: of 0.19% and average market spread of 0.05%.

For the same amount invested in a fixed allocation pension, investors would pay £7.77 a week.

Nutmeg General Investment Account

General investment accounts offer a handy way to make sure your money is invested once you have maxed out your ISA limits. Nutmeg offers the same investment styles as those across its ISA range.

A £75,000 investment in the fully managed style would cost £10.79 a week.

Nutmeg’s Investment Performance

Nutmeg has performed well against its peers overall. Potential and existing investors can explore the full range of returns on its website but in summary:

Fully managed investment style invested on a risk level of seven out of 10, Nutmeg delivered an annualised return of 6.6% between 30 September 2012 and 28 February 2021. This was against its peers’ return of 6.5%. For the five years to 8 Feb 2021, it returned 7.1%, matching its peers.

Dialling up the risk to 10, the fully managed style returned 8.8% annualised between 30 September 2012 and 28 February 2021, beating peers by 1.1%. Over the five years it was 9.5% versus 8.7% from peers.

Moving down the risk spectrum to a three out of 10, Nutmeg underperformed its peers. Between 30 September 2012 and 28 February 2021, it returned 3.2% versus 3.4% from its peers. Over the five years to 28 February annualised return was 2.8% against 3.6% from peers.

Nutmeg Investment & Portfolio Options

Fully Managed Nutmeg Portfolio

Nutmeg describes these as ‘proactively managed by our experienced investment team. This means they will regularly make strategic adjustments to try and protect against loses and boost returns’.

  • FEES: 0.75% up to £100k, 0.35% after
  • Average investment fund cost: 0.19%
  • Average market spread: 0.05%

Smart alpha Nutmeg Portfolio

Run by JP Morgan Asset Management by investing in against an index that has been reweighted to manage investment risk. Nutmeg says: “JPMorgan adapts your portfolio during changing market conditions, while using their in-house research to select securities with the aim of delivering better returns.’

  • FEES: 0.75% up to £100k, 0.35% thereafter
  • +Average investment fund cost: 0.14%
  • +Average market spread: 0.05%

Socially Responsible Nutmeg Portfolio

This ISA considers environmental, social and governance issues. The provider explains: ‘Our socially responsible portfolios (SRI) are tilted towards companies and bond issuers that have high environmental, social and governance (ESG) standards. Like Fully Managed, these portfolios are proactively managed by our experienced investment team.’

  • FEES: 0.75% up to £100k, 0.35% thereafter
  • +Average investment fund cost:0.32%
  • +Average market spread: 0.05%

Fixed Allocation Nutmeg Portfolio

This is a straight-forward, low cost ISA with no active management. Nutmeg says: ‘These portfolios are designed to perform without intervention. By that, we mean we'll keep you invested in assets that match your risk level, and only review those assets once a year to make sure they're still right for you. Beyond that, we'll keep our hands off.’

  • FEES: 0.45% up to £100k, 0.25% thereafter
  • +Average investment fund cost: 0.19%
  • +Average market spread: 0.05%

Nutmeg Online Investing

Given that Nutmeg is a robo-advisor, its technology must pass muster. Nutmeg’s website is easy to navigate and offers a straightforward route to assessing the company’s performance and its fees. True to its promise, Nutmeg makes its fees totally transparent and investors can explore how much they might pay on different investment amounts across the full range of products. It is not the cheapest provider out there but in terms of value, Nutmeg looks good.

Performance can be measured on different risk levels and it is easy to see how the company has fared against its peers.

The company also promises to avoid jargon and it certainly makes understanding the products accessible to all.

The website also offers pension and ISA calculators and financial planning tools.

Nutmeg Client Types

Nutmeg looks suitable for investors who are willing to take at least a medium level of risk. The firm is low cost enough not to worry about fees but for those with small sums (less than £5,000) or who are unwilling to take a medium level of risk or above, there may be more suitable alternatives.

Again, for those with large sums (over £1m) there is not relief on investment charges, so better value alternatives might be out there.

From looking at online reviews, Nutmeg scores highly for customer service and it is undoubtedly clear on fees and charges, and the company literature steers clear of jargon. He website offers plenty of tools and information to support investors, too.

Overall Nutmeg is a strong contender in the robo-advice led market.

Nutmeg Investments FAQ:

Nutmeg is regulated by the FCA which means a certain amount of client funds are protected by the FSCS.
The performance of the Nutmeg portfolios has varying degrees of risk all linked to the overall stock market. If the stock market does well so do Nutmeg portfolios.
Nutmeg is owned by several venture capital firms including Goldman Sachs Principal Strategic Investments, Convoy, Taipei Fubon Commercial Bank, Balderton, Pentech Ventures & Schroders.
Nutmeg invests in ETFs, which are exchange-traded funds. They generally track the performance of stock markets and baskets of assets such as bonds.

About Our Reviewer

This review was last updated 25th march 2021