Interactive Brokers Singapore Customer Reviews & Expert Rating

The overall score out of 10 combines our expert rating out of 5 with the average customer rating out of 5.
9.4/10Excellent

Based on 1,375 customer reviews and our expert analysis

  • Experts commend Interactive Brokers Singapore for its extensive market access, allowing clients to trade a wide range of financial instruments across 160 global markets. The platform is praised for its competitive pricing structure, particularly in the US and Singapore markets, and offers various account types tailored to different trading experiences. However, the complexity of the platform may be challenging for beginners, and there are concerns regarding the customer service availability in Singapore.
  • Across 1375 user reviews on Good Money Guide, averaging 4.6/5, customers frequently highlight the platform's low costs, broad market access, and advanced trading tools. Many users appreciate the educational resources available, which aid both novice and experienced investors. However, some users express frustration with the complexity of the platform and slower customer support response times.

Expert rating

Our expert rating is the average of the areas listed here, each scored out of 5 by our team.
4.8Excellent

Our experts have rated Interactive Brokers Singapore across five key areas of our review framework.

  • Pricing5.0
  • Market Access5.0
  • App & Platform5.0
  • Customer Service4.0
  • Research & Analysis5.0

Pros

  • Wide market access
  • Excellent education resources
  • Earning interest on cash balance

Cons

  • Website interface can be overwhelming
  • Minimum investment requirement applies
  • Complex fee structure
See full expert review

Our verdict

Interactive Brokers (IBKR) Singapore Pte. Ltd. is a branch of the global brokerage firm Interactive Brokers Group. The company entered Singapore in 2020 and is regulated by the Monetary Authority of Singapore (MAS). It provides trading access to a wide array of financial products, including stocks, ETFs, bonds, and derivatives.

Is Interactive Brokers good for investing and trading in Singapore?

Market Access

Compared to other brokers in Singapore, Interactive Brokers offers broader access to global markets and financial instruments. Clients can trade stocks, ETFs, Warrants & Certificates, options, futures, currencies, bonds, CFDs, and mutual funds on 160 global markets. It also provides Forecast Contracts trading via ForecastEx.

The company enables trading in 28 currencies, alongside FX conversion services in the trading accounts. You can also earn an annualized interest rate of 3.83% on the USD cash balances, although this is subject to a minimum balance requirement.

Pricing

IBKR is known for its competitive pricing. For US markets, commissions on shares and ETFs are charged either on a per-share basis between US$0.0005 and US$0.35 for tired volume, or a fixed rate of US$0.005 per unit. As for Singapore markets, the commission charge will be based on trade value in SGD, ranging from 0.08% to 0.02% for tiered volume or a fixed rate of 0.08%.

IBKR Singapore Charges

Commission charges for options range from US$0.25 to US$0.65 per contract based on tiered volume, with a minimum charge of US$1. For futures, commission charges are range from US$0.1 and US$0.25 per contract, or a fixed US$0.25 per contract.

Account types

IBKR offers a variety of trading platforms in Singapore, tailored to clients' trading experiences.

The Client Portal, a web-based platform integrated with TradingView charts, is well-suited to beginners and intermediate traders.

IBKR Singapore Trading Platforms

Trader Workstation (TWS) is a desktop application designed for more professional traders. The platform features a layout library, offering customised views for instrument categories and trading strategies. However, the platform’s complexity could be overwhelming for beginners.

IBKR Singapore Trading Layouts

For advanced users, the API platform enables automated trading through algorithmic strategies, more suitable for sophisticated traders.

Research & Education

IBKR provides extensive market analysis and client educational resources through IBKRCampus, an online hub for financial market knowledge. Particularly, the Traders’Academy offers a series of free online courses tailored to different skill levels . The in-house strategists and economists provide timely market news and analysis.

Customer Service

There are various ways to reach out to IBKR’s client services team, such as phone (24/5), email, or Chat Room. However, unlike some other countries with both toll-free and direct dial, Singapore has only one general customer service phone line in Singapore.

Customer reviews for Interactive Brokers

Customer ratings come from reviews left on this site. Every review is read and approved before it is published.
4.6Excellent

Based on 1,375 reviews

  • Excellent74%
  • Very good14%
  • Basic7%
  • Poor2%
  • Bad2%
Read customer reviews

Useful

Arnold ·

Useful overview of Interactive Brokers’ strengths and trade-offs: low costs, broad global market access, and advanced tools stand out, while platform complexity and slower customer support for some smaller clients are worth considering. The article’s 4.6/5 customer rating is helpful context alongside the risks of CFD trading. More details are available in the Bestecision review: https://bestecision.com/review/interactive-brokers-review

good

michael oram ·

information

Yes, I'm just wait to see how they perform

Steven Talewa ·

Digital Crypto currency, stock exchange, trading and stock market

Informative

William Jenkinson ·

All the information is so easily accessible for beginner investors like myself.

Simple & Best Price

Philemon Tremp ·

Nice Interface and very good Prices in General...also easy to use.

Excellent

Aasheet Desai ·

Excellent mobile platform for trading global markets

Complete

Martin Meier ·

Very broad, stable and cost efficient

Value

Ian Bentinck ·

They provide a comprehensive service, which they are constantly improving and enhancing. Excellent value for money and sophisticated functionality. I'm constantly finding new resources to help with my investment decisions and risk management.

Quickly & easy

Jessica Lopez ·

Answer/ trasnfers

Best

Amit Kurtz ·

Fast and easy execution

professional

Marc L ·

great value for money

Outstanding

James Emanuel ·

The level and quality of service is above and beyond any other 'broker' operating in the UK. Most others call themselves brokers but don't have direct market access and so are, in reality, merely platforms: agents that push orders to other brokers. The result is a poor service, bad execution quality and a negative impact on investment returns. Additionally, the Interactive Broker platform is in a league of its own.

If you want an analogy, Interactive Brokers is like driving a Ferrari, while the competition are still using bicycles!

Reliable

Alexei Saracuta ·

Is reliable and diversified

Professional

Ramy Goldstein ·

Customer support is excellent. The app are clunky but work well. I used them for personal investments.

World class trading

Gertrude Anna PILS ·

'- Multi-currency account

- Worldwide trading

- Sophisticated 24h real-time trading system

- Easy to use client interface

- FX trading

- Favorable fees, commissions and interest rates

- Powerful reporting tools

- Broad range of investment products

- Fair deal execution

- Comprehensive worldwide market information

- Client focus - Fantastic value for money

Organised

Chonya Mwambazi ·

They are very clear and sympathetic in encouraging good practice were proper risk management is concerned.

Value for money

S Y Y ·

Excellent rates

Confusing customer service

Afshin Maazi Paveh ·

My experience with IBKR customer service fell short of my expectations and the response time was excessively long.

Their customer service representatives appear to copy-paste responses without much care.

Security

Afolabi Banu ·

Provides several investment instruments.

Cheap and complete

Robin ROUGER ·

IBKR shows really good prices and provide more details and better record-keeping than other providers.

 

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